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For Companies At a Glance
- Tasks: Be the go-to person for customer care and vehicle servicing updates.
- Company: Join Sytner Land Rover Conwy, a leader in automotive service and customer satisfaction.
- Benefits: Enjoy 33 days of holiday, discounts, gym memberships, and career development opportunities.
- Why this job: Build genuine relationships while learning and growing in a supportive environment.
- Qualifications: No experience needed; just bring your willingness to learn and great organizational skills.
- Other info: Flexible working patterns available, including weekends, to meet customer needs.
The predicted salary is between 24000 - 36000 £ per year.
About the role
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Land Rover Conwy.
As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.
This is a challenging role where customer care always comes first, you\’ll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.
Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About you
Don\’t worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Land Rover to support your career.
Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual\’s unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please
Service Advisor employer: Sytner
Contact Detail:
Sytner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarize yourself with the Land Rover brand and its products. Understanding the features and benefits of the vehicles will help you provide better advice to customers and show your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to build rapport with customers and effectively convey information. Consider role-playing scenarios with friends or family to enhance your conversational abilities.
✨Tip Number 3
Show your willingness to learn by researching common customer service challenges in the automotive industry. Being prepared to discuss how you would handle these situations can set you apart during the interview.
✨Tip Number 4
Be ready to demonstrate your organizational skills. Think of examples from your past experiences where you successfully managed multiple tasks or priorities, as this will be crucial in a busy service environment.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Advisor position. Understand the key responsibilities and the skills required, such as customer care, communication, and organizational abilities.
Highlight Relevant Experience: Even if you don't have direct experience, emphasize any customer service roles or experiences where you've demonstrated strong communication and organizational skills. This will show your willingness to learn and adapt.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the Service Advisor role. Use keywords from the job description to make your application stand out to recruiters.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work at Sytner and how you can contribute to their commitment to outstanding customer care.
How to prepare for a job interview at Sytner
✨Show Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Be prepared to share examples of how you've provided excellent customer service in the past, even if it's from a different industry.
✨Demonstrate Your Willingness to Learn
Since previous experience isn't required, emphasize your eagerness to learn and grow. Discuss any relevant training or courses you've taken that show your commitment to personal development.
✨Familiarize Yourself with the Role
Research the responsibilities of a Service Advisor at Sytner. Understand the importance of communication between customers and technicians, and be ready to discuss how you would manage this relationship effectively.
✨Highlight Organizational Skills
This role requires strong organizational abilities. Prepare to talk about how you prioritize tasks and manage time effectively, especially in a busy environment where customer satisfaction is key.
