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- Tasks: Join our team as a Parts Advisor, assisting customers with parts identification and stock management.
- Company: Sytner Group is a leading automotive retailer committed to excellent customer service and employee development.
- Benefits: Enjoy 33 days holiday, discounted car schemes, gym memberships, and paid community work days.
- Why this job: Be part of a supportive team that values your contributions and offers career growth opportunities.
- Qualifications: Experience in the motor industry and strong communication skills are essential for this role.
- Other info: Flexible working patterns available, including weekends, to ensure top-notch customer service.
The predicted salary is between 24000 - 36000 £ per year.
Sytner Group is looking for a motivated and committed Parts Advisor to join our team at Sytner Coventry. As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing.
You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories. Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
Ideally, you will have experience in a similar role within the motor industry and be IT literate. High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone. We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers.
Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary/community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.
Parts Advisor employer: Sytner
Contact Detail:
Sytner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the motor industry. Being knowledgeable about new vehicle parts and accessories will not only impress your interviewers but also show your passion for the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios where you assist customers with parts identification can help you feel more confident during the interview.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock inventory list of vehicle parts. This will showcase your attention to detail and ability to manage stock levels effectively, which is crucial for the Parts Advisor role.
✨Tip Number 4
Research Sytner Group's values and culture. Understanding their commitment to customer service and employee development will allow you to align your answers with their expectations during the interview.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor industry, particularly any roles similar to a Parts Advisor. Emphasise your organisational skills and customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively. Mention specific examples of how you've successfully assisted customers in the past.
Highlight IT Literacy: Since being IT literate is essential for this role, ensure you mention any relevant software or systems you are familiar with. This could include inventory management systems or customer relationship management tools.
Showcase Teamwork Skills: As the role requires a 'One Team' approach, provide examples in your application of how you've worked collaboratively with colleagues to achieve common goals, especially in a customer-facing environment.
How to prepare for a job interview at Sytner
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to assist customers, as this aligns with Sytner's values.
✨Demonstrate Your Organisational Skills
Since the role requires high levels of organisation and attention to detail, prepare to discuss how you manage your time and tasks effectively. You could mention any tools or methods you use to keep track of stock levels and orders.
✨Prepare for Technical Questions
As a Parts Advisor, you'll need to be familiar with vehicle parts and accessories. Brush up on your knowledge of common parts and their functions, and be ready to answer questions about sourcing and identifying parts.
✨Practice Effective Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Consider role-playing with a friend to simulate customer interactions, both face-to-face and over the phone, to showcase your communication skills.
