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- Tasks: Welcome customers, manage visits, and handle calls with a friendly approach.
- Company: Join Sytner Nottingham, a leading name in the automotive industry, known for its exceptional service.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and flexible working patterns.
- Why this job: Be the first impression for customers and create memorable experiences in a vibrant showroom.
- Qualifications: Customer service experience is essential; clear communication and organisational skills are a must.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Sytner Nottingham is looking for a friendly and enthusiastic Receptionist/Host to join our fantastic Welcome team! As a Sytner Host, you should share your passion for our brand every day and immerse customers in the world of BMW. You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the diallers to the right department promptly. Our Receptionists/Hosts work a variety of full and part-time flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
Working within a very busy environment, the minimum requirement would be being able to facilitate and manage customers; professional, customer service experience is essential. You should be able to work on your own initiative, take an active role within the showroom environment covering a wide area, deal with offsite contractors, assist with facilities, and be highly organised. Clear communication skills are necessary. Kerridge knowledge would be an advantage.
You will be the first impression on the phone for our clients and guests – so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feels that they have had uniquely personal and bespoke service.
To provide the best service to our customers, we need someone who is:
- a proactive communicator with our management and dealership teams
- innovative in your approach to creating experiences
- someone who will use their own initiative where they think it will delight a customer
You will also need to collate customer knowledge and anticipate their needs. To back this up, excellent organisational and preparation skills are required, coupled with a genuine passion for detail.
Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated, and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days including bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary/community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.
Host employer: Sytner
Contact Detail:
Sytner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host
✨Tip Number 1
Familiarise yourself with BMW's brand values and customer service standards. This will help you convey your passion for the brand during any interactions, showing that you understand what Sytner stands for.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for customers, a warm and cheerful tone is essential to make a great first impression.
✨Tip Number 3
Get comfortable with managing multiple tasks at once. As a Host, you'll need to juggle welcoming customers, answering calls, and directing them efficiently, so practice staying organised under pressure.
✨Tip Number 4
Show initiative by thinking of ways to enhance the customer experience. Whether it's offering refreshments or anticipating their needs, demonstrating your proactive approach can set you apart from other candidates.
We think you need these skills to ace Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Host at Sytner Nottingham. Familiarise yourself with the job description and think about how your skills and experiences align with what they are looking for.
Tailor Your CV: Customise your CV to highlight relevant customer service experience and any specific skills that match the job requirements, such as communication skills and organisational abilities. Use clear headings and bullet points for easy readability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the BMW brand. Mention specific examples from your past experiences that demonstrate your ability to provide excellent customer service and manage a busy environment.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Host position.
How to prepare for a job interview at Sytner
✨Show Your Enthusiasm
As a Host, your passion for the brand is crucial. Make sure to express your enthusiasm for BMW and the role during the interview. Share any personal experiences or stories that highlight your connection to the brand.
✨Demonstrate Customer Service Skills
Since this role revolves around customer interaction, be prepared to discuss your previous customer service experience. Use specific examples to illustrate how you've successfully managed customer needs and created positive experiences.
✨Communicate Clearly
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen carefully and respond thoughtfully to questions, showcasing your ability to connect with others.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle various situations. Think of examples where you've had to manage difficult customers or unexpected challenges, and explain how you resolved them.
