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- Tasks: Lead a team of Technicians to deliver top-notch Aftersales service.
- Company: Join Sytner Group, representing 23 prestigious vehicle brands across 140 UK dealerships.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and a cycle to work scheme.
- Why this job: Be part of a supportive culture focused on continuous improvement and operational excellence.
- Qualifications: Technical knowledge is a plus; strong leadership and communication skills are essential.
- Other info: Diversity and inclusion are key; adjustments for interviews are available.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen for a Workshop Controller to join our team at Porsche Centre Silverstone. You will oversee our team of Technicians and support the team within the service department to deliver an outstanding Aftersales experience to our customers. You will maximise profitability by driving workshop hours and be responsible for workshop loading, utilisation, efficiency and productivity. The quality of work delivered is of paramount importance and you will be responsible for ensuring that there is a first time resolution for every repair. You will be an integral member of the Service Team and deliver the very best customer service with a clear vision to run an efficient and professional Aftersales operation. This is a full-time position which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About You
We are seeking a technically knowledgeable individual with an uncompromised understanding of the running of a very busy workshop. Previous experience in a similar or technical role isn’t essential, but is an advantage. You will need to be skilled in all aspects of running a team within a high volume prestige workshop. You must possess excellent communication skills and deliver results with enthusiasm and passion. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive the team forward to success. You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary/community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.
We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Apply Now
Workshop Controller employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Familiarise yourself with the specific operations of a busy workshop, especially in a prestige environment like Porsche. Understanding the nuances of workshop loading and efficiency will help you demonstrate your knowledge during discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure situations. Be ready to discuss how you can motivate and drive a team towards achieving operational excellence.
✨Tip Number 3
Research the latest trends in aftersales service and customer experience within the automotive industry. Being able to speak about these topics will show your passion for delivering outstanding service and your commitment to continuous improvement.
✨Tip Number 4
Prepare to discuss how you would handle specific challenges that may arise in a workshop setting, such as managing workload during peak times or ensuring first-time resolution for repairs. This will highlight your strategic mindset and problem-solving abilities.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Workshop Controller. Highlight your relevant skills and experiences that align with overseeing a team of Technicians and delivering excellent customer service.
Tailor Your CV: Customise your CV to reflect your experience in managing teams and working in high-pressure environments. Emphasise any previous roles that demonstrate your leadership skills and technical knowledge relevant to a busy workshop.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to operational excellence. Mention specific examples of how you've driven team success and improved service delivery in past roles.
Highlight Soft Skills: In your application, don't forget to mention your communication skills and ability to work under pressure. These are crucial for a Workshop Controller role, so provide examples of how you've successfully led teams and resolved challenges in the past.
How to prepare for a job interview at Sytner Group
✨Showcase Your Leadership Skills
As a Workshop Controller, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've motivated and managed teams in the past, especially in high-pressure situations.
✨Understand the Technical Aspects
Even if previous experience isn't essential, having a solid understanding of workshop operations is crucial. Brush up on key technical terms and processes related to vehicle servicing and repairs to impress your interviewers.
✨Emphasise Customer Service Excellence
Since delivering outstanding Aftersales experiences is a priority, be ready to discuss how you have previously ensured customer satisfaction. Share specific instances where you went above and beyond for customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to resolve conflicts or improve efficiency in a workshop setting, and be prepared to explain your thought process.
