Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage customers and promote Mercedes-Benz products while providing top-notch service.
- Company: Join Sytner Group, a leader in the automotive industry with over 140 UK dealerships.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and a cycle to work scheme.
- Why this job: Be part of a motivated team at a prestigious brand, with extensive training and career growth.
- Qualifications: Previous retail customer service experience is essential; passion for excellence is a must.
- Other info: We value diversity and support adjustments during the recruitment process.
The predicted salary is between 28800 - 43200 £ per year.
A fantastic opportunity is available for a Star Expert to join our team at Mercedes-Benz of Bristol. As a Mercedes-Benz Star Expert, you will be the first point of contact for customers, initiating conversations and building rapport to excite them about the brand. You will promote the benefits and unique selling points of Mercedes-Benz accessories and vehicle ownership. This is a full-time role, which may include weekends, to ensure we provide our customers with the highest levels of service.
Ideally, you will have previous experience working in retail and be able to maintain exceptional customer care in a competitive environment. A passion for delivering excellent customer service is key, along with a determination to expand your knowledge and inspire others. You should demonstrate enthusiasm and self-motivation to excel in customer service. We offer extensive training to develop your expertise in Mercedes-Benz products. This role is ideal for those who enjoy meeting people and working for a prestige brand within a successful and motivated team.
Please note that we require candidates to have customer service experience within a retail environment as a threshold level of prior exposure and participation.
Sytner Group offers an industry-leading benefits package and is committed to continuous improvement and creating a supportive environment where everyone feels valued and can reach their full potential:
- Enhanced Holiday Entitlement – 33 days including bank holidays
- Industry-leading Maternity, Paternity, and Adoption Pay
- Career Development opportunities
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One paid day annually for voluntary/community work
At Sytner, our values and behaviour are important. We promote a respectful environment where colleagues can thrive and achieve their potential. We are committed to diversity and inclusion, welcoming applications from individuals of all backgrounds. Candidates can request adjustments during the interview and recruitment process.
Star Expert employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Star Expert
✨Tip Number 1
Familiarise yourself with the Mercedes-Benz brand and its products. Understanding the unique selling points of their vehicles and accessories will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills in a retail setting. Since previous experience is essential, consider volunteering or taking on part-time roles that allow you to interact with customers and hone your ability to build rapport.
✨Tip Number 3
Network with current employees or professionals in the automotive industry. This can provide you with insights into the company culture at Sytner and tips on how to excel in the role of a Star Expert.
✨Tip Number 4
Prepare for potential interview questions by thinking about scenarios where you've delivered exceptional customer service. Be ready to share specific examples that highlight your enthusiasm and self-motivation in a retail environment.
We think you need these skills to ace Star Expert
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Star Expert does. Highlight key responsibilities and required skills, such as customer service experience and enthusiasm for the brand.
Tailor Your CV: Make sure your CV reflects your relevant experience in retail and customer service. Use specific examples that demonstrate your ability to build rapport with customers and promote products effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the Mercedes-Benz brand. Mention any previous experience that aligns with the role and express your motivation to join Sytner Group.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Sytner Group
✨Show Your Passion for Customer Service
As a Star Expert, your enthusiasm for delivering excellent customer service is crucial. Be prepared to share examples of how you've gone above and beyond for customers in previous roles, demonstrating your commitment to exceptional service.
✨Know the Brand Inside Out
Familiarise yourself with Mercedes-Benz products and their unique selling points. This knowledge will not only impress your interviewers but also help you engage customers effectively. Research the latest models, accessories, and any recent news about the brand.
✨Demonstrate Your Rapport-Building Skills
Since building rapport with customers is key, think of ways to showcase your interpersonal skills during the interview. Practice active listening and be ready to discuss how you connect with customers to create a positive experience.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Prepare by thinking of specific situations where you successfully handled customer inquiries or resolved issues, highlighting your approach and the outcome.
