Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Service Reception team to deliver top-notch customer service daily.
- Company: Join Sytner Group, a leader in luxury vehicle sales with over 140 UK dealerships.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and a cycle to work scheme.
- Why this job: Be part of a supportive culture that values your growth and contributions.
- Qualifications: Experience in service management or as a proactive Senior Service Advisor preferred.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 36000 - 60000 £ per year.
Sytner Jaguar Land Rover South West London are looking to recruit an experienced and successful Service Reception Manager to oversee the department. Reporting in to the Head of Aftersales, your primary focus will be to ensure our customers receive excellent levels of service, in line with brand expectations.
About You
This position would suit someone already in an Assistant Service Manager position, Reception Supervisor role, or a very proactive and enthusiastic Senior Service Advisor looking for their next career step. Please note, Jaguar/Land Rover brand experience is preferred for this role but not essential.
The role will require someone who is passionate about delivering excellent levels of customer service, who can mentor and coach the Service Advisor Team on a daily basis, and be proactive to ensure the department anticipates the needs and demands of clients. You will need to be a leader of people and an ambassador for the brand and dealer group.
You will be experienced in engaging and building the capability of your team to be proactive on a day to day basis; placing the client at the heart of everything you do in this rapidly growing department. Your communication skills will be outstanding as you and your team are the bridge between the client and the service department. You will also need a proven track record in customer experience/satisfaction measures.
Candidates will also need to demonstrate a stable career path, a "can do" attitude and be willing to work shoulder to shoulder with their team.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary/community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please click here.
Unsure? Read on… We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Job Type: Full-time
Location Detail: Sunbury-On-Thames, Middlesex, TW16 5LN
Service Reception Manager, Sytner Jaguar Land Rover South West London employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Reception Manager, Sytner Jaguar Land Rover South West London
✨Tip Number 1
Familiarise yourself with the Jaguar and Land Rover brands. Even if you don't have direct experience, showing a genuine interest in their vehicles and values can set you apart. Research their latest models and customer service initiatives to demonstrate your enthusiasm during any discussions.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you've mentored or coached team members, as this is crucial for the Service Reception Manager role.
✨Tip Number 3
Prepare to showcase your customer service achievements. Think of metrics or feedback that illustrate your success in enhancing customer satisfaction. This will help you align with Sytner's focus on delivering excellent service.
✨Tip Number 4
Network within the automotive industry, especially with professionals who have experience at Jaguar Land Rover. Attend industry events or join relevant online forums to connect with others and gain insights that could be beneficial during your application process.
We think you need these skills to ace Service Reception Manager, Sytner Jaguar Land Rover South West London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Emphasise any previous roles as an Assistant Service Manager or similar positions, showcasing your ability to mentor and coach others.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your proactive approach. Mention specific examples of how you've improved customer satisfaction in past roles and how you align with Sytner's values.
Highlight Brand Experience: If you have experience with Jaguar or Land Rover, be sure to mention it prominently. If not, focus on your transferable skills and how they can benefit the role, demonstrating your understanding of the brand's expectations.
Showcase Communication Skills: In both your CV and cover letter, highlight your outstanding communication skills. Provide examples of how you've effectively engaged with clients and teams, reinforcing your ability to act as a bridge between customers and the service department.
How to prepare for a job interview at Sytner Group
✨Showcase Your Customer Service Passion
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your previous roles where you went above and beyond to meet client needs, as this aligns perfectly with the expectations of the Service Reception Manager position.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in mentoring and coaching teams. Highlight instances where you successfully led a team to improve performance or customer satisfaction, as this will show your capability to lead the Service Advisor Team effectively.
✨Familiarise Yourself with the Brand
While Jaguar/Land Rover experience is preferred, it's important to research the brand's values and customer service standards. Being knowledgeable about their products and services will help you connect with the interviewers and demonstrate your commitment to the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you had to manage difficult customers or resolve service issues, and be ready to explain how you approached these challenges.
