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- Tasks: Be the friendly face for customers, guiding them through vehicle servicing and keeping them updated.
- Company: Join Sytner Group, a leader in luxury car dealerships with a commitment to excellence.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and flexible working patterns.
- Why this job: Build genuine relationships while delivering top-notch customer service in a supportive environment.
- Qualifications: Previous experience as a service advisor and strong customer service skills are preferred.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
We have an excellent opportunity available for a motivated Service Advisor to join our team at Wakefield Audi. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.
This is a challenging role where customer care always comes first; you’ll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
Ideally, you must have previous experience as a service advisor, excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.
Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary/community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual’s unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.
We represent over 23 of the world’s most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent’ and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Job Type: Full-time
Location Detail: Wakefield, West Yorkshire, WF2 7UA
Service Advisor, Wakefield Audi employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor, Wakefield Audi
✨Tip Number 1
Familiarise yourself with the specific services and products offered by Wakefield Audi. Understanding their unique selling points will help you engage with customers more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in a fast-paced environment. Practising how to handle difficult situations or customer complaints can set you apart during the interview process.
✨Tip Number 3
Network with current or former employees of Sytner Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage multiple tasks simultaneously. Being able to showcase your ability to keep customers informed while liaising with technicians will be crucial for this role.
We think you need these skills to ace Service Advisor, Wakefield Audi
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a service advisor. Emphasise your customer service skills, organisational abilities, and any familiarity with vehicle servicing or workshop environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your ability to build rapport with clients. Mention specific examples from your previous roles that demonstrate your skills and how they align with the responsibilities of the Service Advisor position.
Highlight Relevant Skills: In your application, clearly outline your administrative skills and attention to detail. If you have experience with Kerridge or similar systems, be sure to mention it, as this could set you apart from other candidates.
Show Enthusiasm for the Role: Express your enthusiasm for working at Wakefield Audi and your commitment to providing high levels of customer satisfaction. This can help convey your genuine interest in the position and the company culture.
How to prepare for a job interview at Sytner Group
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer queries or complaints in the past, demonstrating your commitment to outstanding service.
✨Familiarise Yourself with the Brand
Research Wakefield Audi and the Sytner Group. Understand their values, the brands they represent, and their approach to customer care. This knowledge will help you align your answers with their expectations during the interview.
✨Demonstrate Organisational Skills
Since the role requires excellent organisational abilities, be ready to discuss how you manage multiple tasks and prioritise effectively. Share specific examples from your previous roles that highlight your attention to detail and time management.
✨Prepare Questions for the Interviewers
Engage your interviewers by preparing thoughtful questions about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
