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- Tasks: Be the go-to person for customer care and vehicle servicing updates.
- Company: Join Sytner Group, a leader in the automotive industry with 140 UK dealerships.
- Benefits: Enjoy 33 days of holiday, discounted gym memberships, and high street discounts.
- Why this job: Build genuine connections while helping customers and grow your career in a supportive environment.
- Qualifications: No experience needed; just bring your willingness to learn and strong customer service skills.
- Other info: Flexible working patterns available, including weekends, to meet customer needs.
The predicted salary is between 24000 - 36000 £ per year.
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Select Northampton. As a Sytner Select Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you\\\’ll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Select Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don\\\’t worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement – 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual\\\’s unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here . Unsure? Read on… We represent over 23 of the world\\\’s most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey. Job Type: Full-time Location Detail: Northampton, Northamptonshire, NN3 9UD
Service Advisor, Sytner Select Northampton employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor, Sytner Select Northampton
✨Tip Number 1
Familiarize yourself with the automotive industry and the specific brands that Sytner represents. Understanding the products and services offered will help you engage with customers more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to build rapport and address customer queries confidently will set you apart as a candidate who can thrive in this role.
✨Tip Number 3
Show your willingness to learn by researching common vehicle servicing questions and solutions. This proactive approach will highlight your commitment to providing outstanding customer care.
✨Tip Number 4
Be prepared to discuss your organizational skills and how you manage multiple tasks. In a busy environment like Sytner, demonstrating your ability to keep track of customer updates and workshop statuses is crucial.
We think you need these skills to ace Service Advisor, Sytner Select Northampton
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Advisor position. Understand the key responsibilities and skills required, such as customer care, communication, and organizational skills.
Highlight Relevant Experience: Even if you don't have direct experience, think about any customer service roles or situations where you've demonstrated strong communication and organizational skills. Make sure to highlight these in your CV and cover letter.
Tailor Your Application: Customize your CV and cover letter to reflect the values and requirements mentioned in the job description. Use keywords from the job listing to show that you are a good fit for the role.
Show Willingness to Learn: Since the company is open to applicants without previous experience, emphasize your eagerness to learn and grow within the role. Mention any relevant training or development experiences you have had in the past.
How to prepare for a job interview at Sytner Group
✨Show Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Be prepared to share examples of how you've provided excellent customer service in the past, even if it's from a different industry.
✨Demonstrate Your Willingness to Learn
Since previous experience isn't mandatory, highlight your eagerness to learn and adapt. Discuss any relevant training or skills you've acquired that would help you succeed in this role.
✨Familiarize Yourself with Vehicle Servicing
While you may not need extensive knowledge of vehicles, having a basic understanding of vehicle servicing can set you apart. Research common services and terminology to show your interest in the field.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in Sytner and helps you assess if it's the right fit for you.
