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For Companies At a Glance
- Tasks: Be the go-to person for customer care and vehicle servicing updates.
- Company: Join Sytner Group, representing 23 prestigious vehicle brands across 140 UK dealerships.
- Benefits: Enjoy 33 days of holiday, discounted gym memberships, and a cycle to work scheme.
- Why this job: Build genuine relationships while delivering top-notch service in a supportive environment.
- Qualifications: No experience needed; just bring your willingness to learn and strong organizational skills.
- Other info: Flexible working patterns available, including weekends, to meet customer needs.
The predicted salary is between 24000 - 36000 £ per year.
About the role
We have an excellent opportunity available for a motivated Service Advisor to join our team at Mercedes-Benz Carlisle
As a Mercedes-Benz Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.
This is a challenging role where customer care always comes first, you\\\’ll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.
Mercedes-Benz Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About you
Don\\\’t worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Mercedes-Benz to support your career.
Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment.
Working knowledge of CDK would be advantageous, but not essential.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual\\\’s unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please click here .
Unsure? Read on…
We represent over 23 of the world\\\’s most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Job Type: Full-timeLocation Detail: Carlisle, Cumbria, CA6 4SQ
Service Advisor, Mercedes-Benz of Carlisle employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor, Mercedes-Benz of Carlisle
✨Tip Number 1
Familiarize yourself with the Mercedes-Benz brand and its values. Understanding what makes Mercedes-Benz unique will help you connect better with customers and demonstrate your passion for the brand during the interview.
✨Tip Number 2
Practice your customer service skills by engaging in role-playing scenarios. This will prepare you to handle various customer inquiries and concerns effectively, showcasing your ability to provide outstanding customer care.
✨Tip Number 3
Research common vehicle servicing questions and issues. Being knowledgeable about typical customer concerns will allow you to answer questions confidently and position yourself as a reliable advisor.
✨Tip Number 4
Network with current or former employees of Mercedes-Benz or Sytner Group. They can provide valuable insights into the company culture and expectations, helping you tailor your approach during the application process.
We think you need these skills to ace Service Advisor, Mercedes-Benz of Carlisle
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Advisor position. Understand the key responsibilities and skills required, such as customer care, communication, and organizational skills.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the role. Emphasize any customer service experience and your ability to work in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your willingness to learn and progress, and how you can contribute to providing outstanding customer care.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sytner Group
✨Show Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you provided excellent customer service, even if they are not directly related to the automotive industry.
✨Understand the Role
Familiarize yourself with the responsibilities of a Service Advisor at Mercedes-Benz. Be ready to discuss how you can effectively communicate between customers and technicians, ensuring that vehicle servicing runs smoothly.
✨Demonstrate Willingness to Learn
Since previous experience isn't mandatory, emphasize your eagerness to learn and grow within the role. Mention any relevant training or courses you've taken that showcase your commitment to personal development.
✨Prepare Questions
Have thoughtful questions ready for the interviewers about the company culture, training programs, and career progression opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
