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- Tasks: Join our team as a Service Advisor, connecting customers with our workshop and ensuring top-notch service.
- Company: Sytner Group is a leading automotive retailer, dedicated to customer satisfaction and employee growth.
- Benefits: Enjoy flexible working hours, enhanced holiday entitlement, and discounts on cars and gym memberships.
- Why this job: Be part of a supportive culture that values your contributions and offers training for career progression.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
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We have an excellent opportunity available for a motivated Service Advisor to join our team at Derby Audi.
As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.
This is a challenging role where customer care always comes first, you\’ll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.
Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About you
Don\’t worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by AUDI to support your career.
Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.
When applying for this role please consider that we require candidates to have Service Advisor experience within the automotive industry as a minimum requirement for this role.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Recognition of Long Service every years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual\’s unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
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Service Advisor employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the role of a Service Advisor. Understanding the common challenges and customer expectations in this field will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to build rapport with customers and convey information clearly. Role-playing scenarios with friends or family can help you feel more confident.
✨Tip Number 3
Research Sytner Group and their values. Knowing what they stand for and how they operate will allow you to tailor your responses in interviews, showing that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees of Sytner Group. They can provide valuable insights into the company culture and the expectations for the Service Advisor role, which can give you an edge in your application.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles as a Service Advisor. Emphasise skills like organisation, communication, and attention to detail, which are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your willingness to learn. Mention specific examples of how you've provided excellent customer care in the past, and express your enthusiasm for joining Sytner.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as your ability to build rapport with customers and manage multiple tasks efficiently. If you have experience with automotive services or knowledge of Kerridge, be sure to include that.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Service Advisor.
How to prepare for a job interview at Sytner Group
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you provided excellent customer service, resolved issues, or built rapport with clients.
✨Understand the Automotive Industry
Familiarise yourself with basic automotive terminology and concepts. Even if you don't have extensive experience, showing that you have done your homework about the industry will impress the interviewers.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage multiple tasks, prioritise responsibilities, and keep track of customer interactions and vehicle statuses.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
