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For Companies At a Glance
- Tasks: Be the friendly face for customers, guiding them through vehicle servicing and updates.
- Company: Join Sytner Group, a leader in luxury vehicle sales with a commitment to talent development.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and flexible working patterns.
- Why this job: Build genuine connections while delivering top-notch customer service in a supportive environment.
- Qualifications: Customer service experience is essential; no prior automotive experience needed.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Land Rover Conwy.
As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.
This is a challenging role where customer care always comes first, you\’ll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.
Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About You
Don\’t worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Land Rover to support your career.
Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.
When applying for this role please consider that we require candidates to have customer service experience within a retail environment as a minimum requirement for this role.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual\’s unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please click here.
Unsure? Read on…
We represent over 23 of the world\’s most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
- Apply Now
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Location
Sytner Land Rover Conwy
Ffordd Maelgwyn, Llandudno Junction, Wales, United Kingdom, LL31 9PL
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Service Advisor employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Land Rover brand and its products. Understanding the features and benefits of their vehicles will help you engage with customers more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills by practising active listening and effective communication. Being able to build rapport with customers is crucial, so consider role-playing scenarios with friends or family to enhance your confidence.
✨Tip Number 3
Research common questions and concerns that customers have regarding vehicle servicing. This knowledge will prepare you to address queries confidently and show that you are proactive about understanding customer needs.
✨Tip Number 4
Network with current or former Service Advisors if possible. They can provide valuable insights into the role and the company culture, which can help you tailor your approach during the interview process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Experience: Since customer service experience is a minimum requirement, make sure to emphasise any relevant roles you've had in retail or similar environments. Use specific examples to demonstrate your ability to provide outstanding customer care.
Show Willingness to Learn: Mention your eagerness to learn and develop within the role, especially since Sytner provides training. This can be a strong point if you lack direct experience in the automotive industry.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your CV but also expresses your enthusiasm for the role and the company. Make sure to convey your understanding of the importance of customer relationships in this position.
How to prepare for a job interview at Sytner Group
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you provided excellent customer service, even if it's from a retail background. Highlight how you resolved issues and built rapport.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties of a Service Advisor at Sytner. Be ready to discuss how you would keep customers informed about their vehicle servicing and how you would liaise with technicians. This shows your genuine interest in the role.
✨Demonstrate Organisational Skills
Since the role requires excellent organisational abilities, think of instances where you successfully managed multiple tasks or prioritised effectively. Be prepared to discuss how you would handle busy periods while maintaining high levels of customer satisfaction.
✨Express Willingness to Learn
Even if you lack direct experience, convey your eagerness to learn and grow within the company. Mention any relevant training or courses you are willing to undertake, especially those offered by Sytner and Land Rover, to enhance your skills as a Service Advisor.
