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- Tasks: Be the friendly face of customer service, guiding clients through their vehicle servicing journey.
- Company: Join Sytner Group, a leader in the automotive industry with a commitment to excellence.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and flexible working patterns.
- Why this job: Build genuine connections while developing your skills in a supportive environment.
- Qualifications: Customer service experience is essential; no prior automotive experience needed.
- Other info: Training provided, with opportunities for career progression and personal development.
The predicted salary is between 24000 - 36000 Ā£ per year.
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About The Role
We have an excellent opportunity available for a motivated Service Advisor to join our team at Volvo Warrington.
About The Role
We have an excellent opportunity available for a motivated Service Advisor to join our team at Volvo Warrington.
As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.
This is a challenging role where customer care always comes first, you\’ll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.
Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About You
Don\’t worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Volvo to support your career.
Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.
When applying for this role please consider that we require candidates to have customer service experience within a retail environment as a minimum requirement for this role.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement ā 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual\’s unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please click here.
Unsure? Read onā¦
We represent over 23 of the world\’s most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on āDeveloping Talent and āBuilding Careersā and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Retail Motor Vehicles
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Service Advisor employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Service Advisor
āØTip Number 1
Familiarise yourself with the Sytner Group and their values. Understanding their commitment to customer service and employee development will help you align your responses during interviews, showcasing that you're a good fit for their culture.
āØTip Number 2
Brush up on your communication skills. As a Service Advisor, you'll need to effectively communicate with customers and technicians alike. Practising how to explain complex information in simple terms can set you apart from other candidates.
āØTip Number 3
Network with current or former employees of Sytner Group. They can provide valuable insights into the role and the company culture, which can help you tailor your approach and questions during the interview process.
āØTip Number 4
Demonstrate your willingness to learn. Since previous experience isn't mandatory, highlighting your eagerness to develop new skills and adapt to the fast-paced environment will show that you're ready to take on the challenges of the role.
We think you need these skills to ace Service Advisor
Some tips for your application š«”
Highlight Customer Service Experience: Since the role requires customer service experience, make sure to emphasise any relevant experience you have in retail or similar environments. Use specific examples to demonstrate how you've provided excellent customer care.
Show Willingness to Learn: The company values candidates who are eager to learn and progress. In your application, mention your enthusiasm for training opportunities and how you plan to develop your skills in the role.
Tailor Your CV: Customise your CV to align with the job description. Highlight organisational and administrative skills, as well as any experience with vehicle servicing or knowledge of Kerridge, even if it's not extensive.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for customer service and your ability to build rapport with customers. Mention why you want to work for Sytner Group specifically and how you can contribute to their team.
How to prepare for a job interview at Sytner Group
āØShow Your Customer Service Skills
As a Service Advisor, your ability to provide outstanding customer care is crucial. Be prepared to share specific examples from your past experiences where you successfully handled customer queries or resolved issues, demonstrating your commitment to customer satisfaction.
āØUnderstand the Role and Responsibilities
Familiarise yourself with the key responsibilities of a Service Advisor at Sytner Group. Highlight your understanding of the importance of being a link between customers and the workshop, and how you can effectively communicate vehicle statuses and service recommendations.
āØDemonstrate Your Willingness to Learn
Since previous experience isn't mandatory, emphasise your eagerness to learn and grow within the role. Discuss any relevant training or courses you've undertaken, and express your enthusiasm for the in-house Learning & Development opportunities offered by Sytner.
āØPrepare Questions for the Interviewers
Engage with your interviewers by preparing thoughtful questions about the company culture, team dynamics, and career development opportunities. This shows your genuine interest in the role and helps you assess if Sytner Group is the right fit for you.
