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- Tasks: Be the go-to person for customer care and vehicle servicing updates.
- Company: Join Sytner Group, a leader in luxury automotive retail with 140 UK dealerships.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and flexible working patterns.
- Why this job: Build genuine connections while working in a dynamic, supportive environment.
- Qualifications: Experience as a Service Advisor in the automotive industry is essential.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 24000 - 36000 Ā£ per year.
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About The Role
We have an excellent opportunity available for a motivated Service Advisor to join our team at Maranello Ferrari Egham.
About The Role
We have an excellent opportunity available for a motivated Service Advisor to join our team at Maranello Ferrari Egham.
As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.
This is a challenging role where customer care always comes first, you\’ll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.
Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About You
Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.
When applying for this role please consider that we require candidates to have Service Advisor experience within the automotive industry as a minimum requirement for this role.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement ā 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual\’s unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please click here.
Unsure? Read onā¦
We represent over 23 of the world\’s most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on āDeveloping Talent and āBuilding Careersā and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Retail Motor Vehicles
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Service Advisor employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Service Advisor
āØTip Number 1
Familiarise yourself with the Sytner Group and their values. Understanding their commitment to customer service and employee development will help you align your approach during interviews and discussions.
āØTip Number 2
Prepare to discuss your previous experience in the automotive industry, particularly any roles where you provided customer service. Be ready to share specific examples of how you handled customer queries and ensured satisfaction.
āØTip Number 3
Showcase your organisational skills by discussing how you manage multiple tasks or customers at once. This role requires juggling various responsibilities, so demonstrating your ability to prioritise will be key.
āØTip Number 4
If you have experience with Kerridge or similar systems, mention it! Even if it's not essential, showing familiarity with industry tools can set you apart from other candidates.
We think you need these skills to ace Service Advisor
Some tips for your application š«”
Tailor Your CV: Make sure your CV highlights your relevant experience as a Service Advisor in the automotive industry. Emphasise your customer service skills and any specific knowledge of vehicle servicing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your ability to build rapport with clients. Mention your organisational skills and how they will help you manage customer queries effectively.
Highlight Relevant Experience: In your application, clearly outline your previous roles related to customer service and any experience with automotive services. Use specific examples to demonstrate your skills and achievements.
Show Enthusiasm for the Brand: Express your enthusiasm for working with Sytner Group and their prestigious brands. Research the company values and mention how they align with your own professional ethos in your application.
How to prepare for a job interview at Sytner Group
āØShowcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer queries or complaints in the past, demonstrating your commitment to outstanding service.
āØFamiliarise Yourself with the Automotive Industry
Having a solid understanding of the automotive industry will set you apart. Brush up on common vehicle servicing questions and be ready to discuss any relevant experience you have, especially if it involves using systems like Kerridge.
āØDemonstrate Strong Organisational Skills
This role requires excellent organisational abilities. Be prepared to discuss how you manage multiple tasks and keep track of customer requests and vehicle statuses, ensuring everything runs smoothly in a busy environment.
āØAsk Insightful Questions
At the end of the interview, show your interest by asking thoughtful questions about the company culture, team dynamics, or specific challenges faced by Service Advisors at Sytner Group. This demonstrates your enthusiasm for the role and helps you gauge if it's the right fit for you.
