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- Tasks: Join our team as a Service Administrator, supporting service operations and ensuring top-notch customer service.
- Company: Sytner Jaguar Land Rover is a leading automotive retailer with a focus on prestige brands.
- Benefits: Enjoy 33 days holiday, career development, gym discounts, and a cycle to work scheme.
- Why this job: Be part of a dynamic team in a fast-paced environment that values your contributions and growth.
- Qualifications: Previous admin experience is ideal; strong organisation and customer service skills are essential.
- Other info: Flexible working patterns available, including weekends, to meet customer needs.
The predicted salary is between 24000 - 36000 £ per year.
Jaguar Land Rover South West London is looking to recruit a Service Administrator to join their fantastic Aftersales Department. This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service.
Working as a Sytner Service Administrator you will:
- administer all preparation work required for vehicle arrivals
- adhere to strict processes
- support the service team with telephone enquiries
- complete invoicing
- examine paperwork to ensure quality standards are met
- carry out self-audits before filing
Sytner Service Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About you: Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work. We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment. To be successful in this role you will be extremely organised, have high attention to detail and be a great team player.
Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary/community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please click here.
We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent’ and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Job Type: Full-time
Location Detail: Sunbury-On-Thames, Middlesex, TW16 5LN
Service Administrator, Sytner Jaguar Land Rover South West London employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator, Sytner Jaguar Land Rover South West London
✨Tip Number 1
Familiarise yourself with the automotive industry, particularly the aftersales sector. Understanding the specific challenges and customer expectations in this field will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've managed multiple tasks in a busy environment. Being able to showcase your ability to prioritise effectively will resonate well with the hiring team.
✨Tip Number 3
If you have experience with similar systems, even if not specifically Kerridge/ADP, be ready to discuss how quickly you can adapt to new software. This shows your willingness to learn and your technical aptitude.
✨Tip Number 4
Prepare to discuss your approach to customer service. Think of specific instances where you went above and beyond for a customer, as this role heavily emphasises providing excellent service over the phone.
We think you need these skills to ace Service Administrator, Sytner Jaguar Land Rover South West London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise any previous roles that required strong organisational skills and attention to detail, as these are crucial for the Service Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to thrive in a busy environment and your commitment to teamwork.
Highlight Relevant Skills: In your application, clearly outline your administrative skills and any familiarity with systems like Kerridge/ADP, even if it's not essential. This will show that you are prepared to adapt to their internal processes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for the role of Service Administrator.
How to prepare for a job interview at Sytner Group
✨Showcase Your Customer Service Skills
As a Service Administrator, you'll be interacting with customers regularly. Be prepared to discuss your previous experiences in customer service and how you handle challenging situations. Highlight any specific examples where you went above and beyond to assist a customer.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. During the interview, share examples of how you've managed multiple tasks or prioritised workloads in a busy environment. Mention any tools or methods you use to stay organised.
✨Familiarise Yourself with Relevant Software
While experience with Kerridge/ADP is not essential, it would be beneficial to show that you're tech-savvy. Research these systems beforehand and express your willingness to learn new software quickly. This will demonstrate your adaptability.
✨Prepare for Teamwork Questions
Being a great team player is crucial for this position. Think of instances where you've successfully collaborated with others, especially under pressure. Be ready to explain how you contribute to a positive team dynamic and support your colleagues.
