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- Tasks: Join us as a Booking Administrator, providing top-notch client care and managing vehicle bookings.
- Company: Sytner Group represents 23 prestigious vehicle brands across 140 UK dealerships.
- Benefits: Enjoy flexible hours, enhanced holiday entitlement, discounts, and career development opportunities.
- Why this job: Be part of a supportive team that values your growth and offers training from industry leaders.
- Qualifications: No experience needed; just bring your organisational skills and a passion for customer service.
- Other info: Part-time role with 26 hours per week, open to flexible working arrangements.
The predicted salary is between 24000 - 36000 £ per year.
We have an excellent opportunity available for a motivated Booking Administrator to join our team at Jaguar Land Rover Bristol. As a Bookings Administrator, you will provide outstanding client care when booking clients' vehicles into our workshop, this is a vital link between our clients and the retailer. You will inform clients of the timescales for booking their vehicles in, taking care to note all information that is relevant to making the booking, so that it meets the needs of the client and the business. You will liaise with the Service Advisors and Workshop Controllers to resolve any client concerns in relation to their bookings. This is a challenging role where customer care always comes first; you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.
Sytner Service Administrators work a variety of flexible patterns, this role is a part-time role based on 26 hours per week, ideally worked over five days but we are open to discussions.
Don’t worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Jaguar Land Rover to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.
Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary/community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.
We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent’ and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Job Type: Full-time
Location Detail: Bristol, Avon, BS10 7SR
Service Administrator, Sytner Jaguar Land Rover Bristol employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator, Sytner Jaguar Land Rover Bristol
✨Tip Number 1
Familiarise yourself with the Jaguar Land Rover brand and its values. Understanding their commitment to customer service and quality will help you align your approach during interviews and discussions.
✨Tip Number 2
Practice your communication skills, as this role heavily relies on building rapport with clients. Consider role-playing scenarios where you handle client inquiries or concerns to boost your confidence.
✨Tip Number 3
Research common booking systems used in the automotive industry, such as Kerridge. Even if you don't have direct experience, showing that you're proactive about learning these tools can set you apart.
✨Tip Number 4
Network with current or former employees of Sytner Group. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Service Administrator, Sytner Jaguar Land Rover Bristol
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Skills: Since this role focuses on client care, emphasise any previous customer service experience you have. Provide specific examples of how you've successfully managed client relationships or resolved issues in the past.
Show Willingness to Learn: Mention your eagerness to learn and develop within the role, especially since Sytner offers training. This can be a strong point if you lack direct experience in a similar position.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Sytner Group
✨Showcase Your Customer Service Skills
As a Service Administrator, you'll be the first point of contact for clients. Highlight any previous experience in customer service, even if it's not directly related to the automotive industry. Share examples of how you've successfully resolved customer concerns or built rapport with clients.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities. Be prepared to discuss how you manage your time and prioritise tasks. You might want to mention any tools or methods you use to stay organised, especially in a busy environment.
✨Express Willingness to Learn
Since the company values individuals who are eager to learn, make sure to convey your enthusiasm for personal and professional development. Talk about any relevant training or courses you've taken, and express your excitement about the training opportunities offered by Sytner.
✨Familiarise Yourself with the Company Values
Sytner places a strong emphasis on their values and creating an inclusive environment. Research the company's mission and values, and be ready to discuss how your own values align with theirs. This will show that you're not just looking for a job, but that you're genuinely interested in being part of their team.
