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- Tasks: Join our team as a Parts Advisor, assisting customers with parts identification and stock management.
- Company: Sytner Group represents over 23 prestigious vehicle brands across 140 UK dealerships.
- Benefits: Enjoy 33 days of holiday, discounted car schemes, gym memberships, and more!
- Why this job: Be part of a supportive team that values your contributions and offers career development opportunities.
- Qualifications: Experience in the motor industry and strong communication skills are essential.
- Other info: Flexible working patterns available, including weekends, to provide top-notch customer service.
The predicted salary is between 24000 - 36000 £ per year.
About the role
Sytner Group is looking for a motivated and committed Parts Advisor to join our team at Sytner Trade Parts Centre.
As a Sytner Parts Advisor, you will demonstrate a \\\’One Team\\\’ approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing.
You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories.
Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About you
Ideally, you will have experience in a similar role within the motor industry and be IT literate.
High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone.
We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual\\\’s unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please click here .
Unsure? Read on…
We represent over 23 of the world\\\’s most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Job Type: Full-timeLocation Detail: London, London, NW9 6AQ
Parts Advisor, Mercedes-Benz Trade Parts Centre North London employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor, Mercedes-Benz Trade Parts Centre North London
✨Tip Number 1
Familiarize yourself with the Mercedes-Benz product range and parts catalog. This knowledge will not only help you in conversations with customers but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios with friends or family can help you feel more confident when interacting with customers face-to-face or over the phone.
✨Tip Number 3
Showcase your organizational skills by preparing a system for managing parts inventory. Think about how you would keep track of stock levels and orders efficiently, as this is crucial for the role.
✨Tip Number 4
Research Sytner Group's values and culture. Understanding their commitment to diversity and inclusion will help you align your responses during the interview and show that you are a good fit for their team.
We think you need these skills to ace Parts Advisor, Mercedes-Benz Trade Parts Centre North London
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Parts Advisor position. Highlight key responsibilities and required skills, such as customer service experience and IT literacy, to tailor your application accordingly.
Craft a Tailored CV: Ensure your CV reflects relevant experience in the motor industry and emphasizes your organizational skills and attention to detail. Include specific examples of how you've successfully managed parts identification or customer interactions in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your commitment to teamwork. Mention your ability to communicate effectively with customers and colleagues, and how you can contribute to Sytner's values and goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates your attention to detail and professionalism, which are crucial for the Parts Advisor role.
How to prepare for a job interview at Sytner Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to assist customers, as this aligns with Sytner's values.
✨Demonstrate Your Communication Skills
Since the role requires effective communication with both internal and external customers, practice articulating your thoughts clearly. Be prepared to discuss how you handle customer inquiries and resolve issues, whether face-to-face or over the phone.
✨Highlight Your Organizational Skills
Discuss your experience in managing stock levels and maintaining a well-organized parts stock room. Provide examples of how you have successfully handled inventory management in previous roles, showcasing your attention to detail.
✨Familiarize Yourself with Vehicle Parts
Brush up on your knowledge of vehicle parts and accessories. Being able to identify and source parts efficiently will demonstrate your readiness for the role. Consider mentioning any relevant experience you have in the motor industry during the interview.
