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- Tasks: Join our team as a Parts Advisor, assisting customers with parts identification and stock management.
- Company: Sytner Group represents over 23 prestigious vehicle brands across 140 UK dealerships.
- Benefits: Enjoy 33 days of holiday, discounted car schemes, gym memberships, and more!
- Why this job: Be part of a supportive team that values your contributions and offers career development.
- Qualifications: Experience in the motor industry and strong communication skills are essential.
- Other info: Flexible working patterns available, including weekends, to provide top-notch customer service.
The predicted salary is between 24000 - 36000 £ per year.
About the role
Sytner Group is looking for a motivated and committed Parts Advisor to join our team at Mercedes-Benz of Loughton.
As a Mercedes-Benz Parts Advisor, you will demonstrate a \\\’One Team\\\’ approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing.
You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories.
Mercedes-Benz Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About you
Ideally, you will have experience in a similar role within the motor industry and be IT literate.
High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone.
We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual\\\’s unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please click here .
Unsure? Read on…
We represent over 23 of the world\\\’s most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Job Type: Full-timeLocation Detail: Loughton, Essex, IG10 3SD
Parts Advisor, Mercedes-Benz of Loughton employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor, Mercedes-Benz of Loughton
✨Tip Number 1
Familiarize yourself with the Mercedes-Benz product range and parts catalog. This knowledge will not only help you in conversations with customers but also demonstrate your commitment to the role during the interview.
✨Tip Number 2
Highlight any previous experience in customer service or the motor industry when networking. Engaging with current employees on platforms like LinkedIn can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss how you manage stock levels and maintain organization in a fast-paced environment. Sharing specific examples of your organizational skills can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Be ready to share instances where you've successfully worked as part of a team, as this aligns with the 'One Team' approach that Sytner values.
We think you need these skills to ace Parts Advisor, Mercedes-Benz of Loughton
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Parts Advisor position. Understand the key responsibilities and required skills, such as effective communication and customer service, to tailor your application accordingly.
Highlight Relevant Experience: If you have experience in a similar role within the motor industry, make sure to highlight this in your CV and cover letter. Provide specific examples of how you've successfully managed parts identification and customer interactions.
Showcase Your Skills: Emphasize your IT literacy, organizational skills, and attention to detail in your application. Mention any relevant software or systems you are familiar with that could benefit the role.
Personalize Your Cover Letter: Write a personalized cover letter that reflects your passion for delivering excellent customer service. Mention why you want to work for Sytner Group and how you align with their values and commitment to diversity and inclusion.
How to prepare for a job interview at Sytner Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to assist customers, as this aligns with the company's values.
✨Demonstrate Your Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly. Be prepared to discuss how you would handle customer inquiries both face-to-face and over the phone.
✨Highlight Your Organizational Skills
Discuss your experience with managing stock levels and maintaining an organized workspace. Provide examples of how you've successfully handled inventory or parts management in previous roles.
✨Research Mercedes-Benz and Sytner Group
Familiarize yourself with the Mercedes-Benz brand and Sytner Group's values. Being knowledgeable about the company will show your genuine interest in the position and help you connect your skills to their needs.
