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For Companies At a Glance
- Tasks: Be the go-to person for customers, guiding them through vehicle servicing and updates.
- Company: Join Graypaul Maserati Birmingham, part of the renowned Sytner Group with 140 UK dealerships.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and a cycle to work scheme.
- Why this job: Build genuine relationships while working in a dynamic environment with career growth opportunities.
- Qualifications: Must have prior Service Advisor experience; automotive knowledge is a plus.
- Other info: Flexible schedules available, including weekends, to ensure top-notch customer service.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
We have an excellent opportunity available for a motivated Service Advisor to join our team at Graypaul Maserati Birmingham.
As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, keep the customer updated at every stage, and liaise with technicians/workshop control about vehicle statuses to ensure timely completion. Additionally, you will offer expert advice on our products and services.
This is a challenging role where customer care always comes first. You\’ll take the time to build genuine rapport, understand customer needs, and deliver high levels of satisfaction.
Sytner Service Advisors work flexible schedules, often including weekends, to provide the best service to our customers.
About You
We are seeking individuals who are already experienced Service Advisors, eager to progress. Training is provided through our dedicated Learning & Development team and manufacturer courses by Maserati to support your career growth.
Ideal candidates will have excellent organizational and administrative skills, attention to detail, and a strong customer service background. Knowledge of Kerridge system is advantageous but not essential. Candidates must have prior Service Advisor experience within the automotive industry.
Why Sytner?
Sytner Group offers an industry-leading benefits package, including:
- Enhanced holiday entitlement – 33 days including bank holidays
- Industry-leading maternity, paternity, and adoption pay
- Career development opportunities
- Recognition of long service every 5 years
- Discounted car schemes
- High street discounts
- Discounted gym memberships
- Cycle to work scheme
- One paid community service day per year
We value diversity and are committed to creating an inclusive environment. Applications from individuals of all backgrounds are welcome, and adjustments to the recruitment process can be made upon request.
Join us and be part of a company that develops talent and builds careers, with over 23 prestigious vehicle brands across 140 UK dealerships.
Apply now to become part of our team!
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Maserati Service Advisor employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maserati Service Advisor
✨Tip Number 1
Familiarise yourself with Maserati's brand values and customer service standards. Understanding what makes Maserati unique will help you connect with customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Network with current or former Service Advisors in the automotive industry, especially those who have worked with luxury brands. They can provide insights into the role and may even refer you to opportunities within their networks.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided exceptional customer service in previous roles. Highlighting your ability to build rapport and resolve issues will showcase your suitability for the position.
✨Tip Number 4
Research the Kerridge system and any other relevant software used in service departments. Even if it's not essential, showing that you're proactive about learning these tools can set you apart from other candidates.
We think you need these skills to ace Maserati Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor, particularly in the automotive industry. Emphasise your customer service skills and any relevant training or certifications you have received.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your ability to build rapport with clients. Mention specific examples from your previous roles that demonstrate your organisational skills and attention to detail.
Highlight Relevant Experience: In your application, clearly outline your previous experience as a Service Advisor. Include details about your familiarity with systems like Kerridge, even if it's not essential, as it can set you apart from other candidates.
Show Enthusiasm for the Brand: Express your enthusiasm for Maserati and the Sytner Group in your application. Research the brand and mention what excites you about working with their products and services, as this can demonstrate your commitment to the role.
How to prepare for a job interview at Sytner Group
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer queries or complaints in the past, demonstrating your commitment to outstanding service.
✨Familiarise Yourself with Maserati Products
Research Maserati's range of vehicles and services. Being knowledgeable about their products will not only impress the interviewers but also show your genuine interest in the brand and its offerings.
✨Highlight Your Organisational Skills
This role requires excellent organisational abilities. Be ready to discuss how you manage multiple tasks, prioritise effectively, and keep track of customer updates and vehicle statuses.
✨Prepare Questions for the Interviewers
Engage with your interviewers by asking insightful questions about the company culture, training opportunities, and career progression. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
