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- Tasks: Welcome customers, manage calls, and ensure a fantastic experience at Jaguar Land Rover.
- Company: Join Sytner Group, representing over 23 prestigious vehicle brands across 140 UK dealerships.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and a cycle to work scheme.
- Why this job: Be part of a supportive team that values your unique contributions and offers career development.
- Qualifications: Proactive communicator with excellent organisational skills and a passion for customer service.
- Other info: Flexible working patterns available, including weekends, to enhance customer service.
The predicted salary is between 24000 - 36000 £ per year.
Jaguar Land Rover Maidstone is looking for a friendly and enthusiastic Jaguar Land Rover Retailer Host to join our fantastic Welcome team! As a Sytner Host, you should share your passion for our brand every day and immerse customers in the world of Jaguar Land Rover. You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the diallers to the right department promptly. Our Receptionists/Hosts work a variety of full and part-time flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. The hours for this role will be Monday to Friday 8am until 6pm with an hour's lunch.
You will be the first impression on the phone for our clients and guests – so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service. To provide the best service to our customers we'll need someone who is:
- a proactive communicator with our management and dealership teams,
- innovative in your approach to creating experiences,
- someone who will use their own initiative where they think it will delight a customer.
You will also need to collate customer knowledge and anticipate their needs. To back this up, excellent organisational and preparation skills are required coupled with a genuine passion for detail.
Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary/community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on… We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Job Type: Full-time
Location Detail: Aylesford, Kent, ME20 7UB
Jaguar Land Rover Retailer Host, Sytner Jaguar Maidstone employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jaguar Land Rover Retailer Host, Sytner Jaguar Maidstone
✨Tip Number 1
Familiarise yourself with Jaguar Land Rover's brand values and history. This knowledge will not only help you connect with customers but also demonstrate your genuine passion for the brand during any interactions.
✨Tip Number 2
Practice your communication skills, especially in a welcoming tone. Since you'll be the first point of contact for customers, being warm and cheerful can make a significant difference in their experience.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule of how you would manage customer visits. This will illustrate your ability to efficiently direct customers to the right departments and handle multiple tasks simultaneously.
✨Tip Number 4
Think of ways to enhance the customer experience beyond the basics. Come up with innovative ideas that could delight customers during their visit, as this proactive approach aligns perfectly with what Sytner is looking for.
We think you need these skills to ace Jaguar Land Rover Retailer Host, Sytner Jaguar Maidstone
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Jaguar Land Rover Retailer Host position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for the Jaguar Land Rover brand and your passion for customer service. Use specific examples from your past experiences to demonstrate your proactive communication and organisational skills.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or hospitality. Mention specific achievements that showcase your ability to create positive customer experiences and manage multiple tasks efficiently.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Retailer Host role.
How to prepare for a job interview at Sytner Group
✨Show Your Enthusiasm for the Brand
As a Retailer Host, your passion for Jaguar Land Rover is crucial. Make sure to express your excitement about the brand during the interview, sharing any personal experiences or knowledge you have about their vehicles.
✨Demonstrate Excellent Communication Skills
Since you'll be the first point of contact for customers, it's important to showcase your communication skills. Practice speaking clearly and warmly, and be prepared to discuss how you would handle various customer interactions.
✨Highlight Your Organisational Skills
The role requires excellent organisational abilities. Be ready to provide examples of how you've successfully managed multiple tasks in previous roles, especially in busy environments, to ensure a smooth customer experience.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to delight customers. Think of scenarios where you went above and beyond for a customer and be prepared to share these stories during the interview.
