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- Tasks: Join our team as a Customer Service Advisor, handling customer queries and creating amazing experiences.
- Company: Sytner Group represents 23 prestigious vehicle brands across 140 UK dealerships.
- Benefits: Enjoy 33 days of holiday, discounted car schemes, gym memberships, and paid community work.
- Why this job: Be part of a supportive culture that values your contributions and offers career development.
- Qualifications: No previous experience needed; just bring your passion for customer service and communication skills.
- Other info: Full training provided, with a focus on diversity and inclusion in the workplace.
The predicted salary is between 24000 - 36000 £ per year.
About the role We have an exciting opportunity available for a motivated Customer Service Advisor to join our friendly team at the BMW MINI Contact Centre where support, incentives, and fun still remains a key aspect of the working day. This role will be based at our head office as a full-time position. Situated at our Head office near Fosse Park, Leicester, the Contact Centre team will be responsible for handling numerous customer queries ranging from customers looking to secure a booking for repair work on their vehicles to customers requesting for costs on servicing. Working hours are 40 hours per week Monday to Friday and 1 in 3 Saturdays. About you You will be customer focused, target driven, a team player and always aiming to be the best. You will have a flair for talking and engaging with internal and external customers over the phone. You will be a natural at creating special customer experiences over the phone. You will have excellent communication and inter-personal skills, be articulate and confident and have the necessary experience to carry out the required duties of this important and exciting role. Previous experience is not necessary as full training will be provided. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement – 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual\\\’s unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here . Unsure? Read on… We represent over 23 of the world\\\’s most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey. Job Type: Full-time Location Detail: Leicester, Leicestershire, LE19 1ST
Customer Service Advisor, BMW Contact Centre Leicester employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor, BMW Contact Centre Leicester
✨Tip Number 1
Familiarize yourself with BMW and MINI products. Understanding the features and services offered will help you engage more effectively with customers and provide them with the information they need.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of phone interaction, being articulate and confident in your speech will make a significant difference in how you connect with customers.
✨Tip Number 3
Show your enthusiasm for customer service. During any interactions or interviews, express your passion for helping others and creating positive experiences, as this aligns with the values of the Sytner Group.
✨Tip Number 4
Be prepared to discuss teamwork. Highlight any past experiences where you worked collaboratively with others, as being a team player is essential for this role at the Contact Centre.
We think you need these skills to ace Customer Service Advisor, BMW Contact Centre Leicester
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to demonstrate your verbal and written communication skills in your CV and cover letter. Use clear and concise language, and provide examples of how you've successfully engaged with customers in the past.
Highlight Teamwork and Customer Focus: Emphasize your ability to work as part of a team and your customer-focused approach. Include specific examples of how you have contributed to a positive team environment or created exceptional customer experiences.
Personalize Your Application: Make your application stand out by personalizing it. Address the hiring manager by name if possible, and express your enthusiasm for the opportunity to work at Sytner Group. Mention why you are particularly interested in this role and how you can contribute to their values and goals.
How to prepare for a job interview at Sytner Group
✨Show Your Customer Focus
Make sure to highlight your customer service skills during the interview. Share examples of how you've successfully handled customer queries in the past, even if they are from different roles. This will demonstrate your ability to create special customer experiences.
✨Be Prepared to Discuss Teamwork
Since being a team player is crucial for this role, be ready to talk about your experiences working in teams. Discuss how you contribute to a positive team environment and how you support your colleagues to achieve common goals.
✨Practice Your Communication Skills
As excellent communication is key for a Customer Service Advisor, practice articulating your thoughts clearly. You might want to rehearse common customer service scenarios to showcase your ability to engage with customers effectively over the phone.
✨Research Sytner Group
Familiarize yourself with Sytner Group's values and benefits. Understanding their commitment to diversity and inclusion can help you align your answers with their company culture, showing that you are a good fit for their team.
