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- Tasks: Engage customers and promote BMW/MINI products while providing exceptional service.
- Company: Join Sytner Group, a leader in luxury vehicle sales with over 140 UK dealerships.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and a cycle to work scheme.
- Why this job: Be part of a motivated team, develop your skills, and work with a prestigious brand.
- Qualifications: Customer service experience in retail is essential; passion for excellent service is a must.
- Other info: Diversity and inclusion are core values; adjustments for interviews are available.
The predicted salary is between 24000 - 36000 Ā£ per year.
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About The Role
A fantastic opportunity is available for a Brand Expert to join our team at BMW/MINI Luton.
About The Role
A fantastic opportunity is available for a Brand Expert to join our team at BMW/MINI Luton.
As a Sytner Brand Expert, you will be the first point of contact for customers by initiating conversation and building rapport to excite them about the brand. You will promote the benefits and unique selling points of BMW/MINI, accessories and vehicles.
This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you
When applying for this role please consider that we require candidates to have customer service experience within a retail environment experience as a minimum requirement for this role.
Ideally, you will have previous experience of working in retail and be able to maintain exceptional customer care in a competitive environment.
A passion for delivering excellent customer service is a key attribute of the position, along with a determination to expand your knowledge and inspire others; you will demonstrate enthusiasm and self-motivation to excel in customer service. We offer extensive training to allow you to develop expert knowledge of the BMW/MINI.
This role is a fantastic opportunity for those who enjoy meeting people and working for a prestige brand in a highly successful and motivated team.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement ā 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual\’s unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please click here.
Unsure? Read onā¦
We represent over 23 of the world\’s most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on āDeveloping Talent and āBuilding Careersā and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Seniority level
-
Seniority level
Internship
Employment type
-
Employment type
Full-time
Job function
-
Job function
Marketing and Sales
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Industries
Retail Motor Vehicles
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Brand Expert/Trainee Sales employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Brand Expert/Trainee Sales
āØTip Number 1
Familiarise yourself with the BMW/MINI brand and its unique selling points. Understanding the products inside out will help you engage customers effectively and demonstrate your passion for the brand.
āØTip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions confidently, showcasing your ability to build rapport and provide exceptional service.
āØTip Number 3
Network with current employees or others in the automotive retail industry. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
āØTip Number 4
Demonstrate your enthusiasm for continuous learning. Mention any relevant courses or training you've undertaken, as this aligns with Sytner's commitment to developing talent and shows your dedication to excelling in the role.
We think you need these skills to ace Brand Expert/Trainee Sales
Some tips for your application š«”
Tailor Your CV: Make sure your CV highlights relevant customer service experience, particularly in retail. Emphasise any roles where you built rapport with customers or promoted products, as this aligns with the Brand Expert role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your enthusiasm for the BMW/MINI brand. Mention specific experiences that demonstrate your ability to engage with customers and promote products effectively.
Showcase Your Knowledge: Research BMW/MINI and include insights in your application about their unique selling points and benefits. This shows your genuine interest in the brand and your commitment to becoming a knowledgeable Brand Expert.
Highlight Your Team Spirit: Since the role involves working in a motivated team, mention any previous experiences where you collaborated with others to achieve goals. This will demonstrate your ability to thrive in a team-oriented environment.
How to prepare for a job interview at Sytner Group
āØShow Your Passion for Customer Service
As a Brand Expert, your enthusiasm for delivering excellent customer service is crucial. Be prepared to share specific examples from your past experiences that demonstrate your commitment to customer satisfaction and how youāve gone above and beyond for customers.
āØKnow the BMW/MINI Brand Inside Out
Familiarise yourself with the unique selling points of BMW and MINI vehicles. Research their latest models, features, and accessories so you can confidently discuss them during the interview. This will show your genuine interest in the brand and your readiness to promote it.
āØDemonstrate Your Rapport-Building Skills
Since you'll be the first point of contact for customers, it's essential to showcase your ability to build rapport. Prepare to role-play scenarios where you initiate conversations and engage customers effectively, highlighting your interpersonal skills.
āØPrepare for Situational Questions
Expect situational questions that assess how you handle challenges in a retail environment. Think of examples where you've successfully resolved customer issues or improved service quality, and be ready to discuss these in detail.
