Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage customers and promote BMW's unique features and benefits.
- Company: Join Sytner Group, a leader in luxury vehicle sales with 140 UK dealerships.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and career development opportunities.
- Why this job: Be part of a motivated team that values your contributions and offers extensive training.
- Qualifications: Retail experience and a passion for customer service are essential.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
A fantastic opportunity is available for a Brand Expert to join our team at Sytner BMW Coventry. As a Sytner Brand Expert, you will be the first point of contact for customers by initiating conversation and building rapport to excite them about the brand. You will promote the benefits and unique selling points of BMW, accessories and vehicle ownership.
This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
Ideally, you will have previous experience of working in retail and be able to maintain exceptional customer care in a competitive environment. A passion for delivering excellent customer service is a key attribute of the position, along with a determination to expand your knowledge and inspire others; you will demonstrate enthusiasm and self-motivation to excel in customer service. We offer extensive training to allow you to develop expert knowledge of the BMW brand. This role is a fantastic opportunity for those who enjoy meeting people and working for a prestige brand in a highly successful and motivated team.
Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary/community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.
We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Job Type: Full-time
Location Detail: Coventry, West Midlands, CV5 8NA
Brand Expert, Sytner Coventry employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Expert, Sytner Coventry
✨Tip Number 1
Familiarise yourself with the BMW brand and its unique selling points. Understanding the features and benefits of BMW vehicles will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions confidently, showcasing your ability to build rapport and provide exceptional service.
✨Tip Number 3
Network with current or former employees of Sytner Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Demonstrate your enthusiasm for continuous learning. Mention any relevant training or courses you've completed that relate to customer service or the automotive industry, as this aligns with Sytner's commitment to development.
We think you need these skills to ace Brand Expert, Sytner Coventry
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Sytner is looking for in a Brand Expert. Highlight your customer service experience and passion for the BMW brand in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in retail and customer service. Use specific examples that demonstrate your ability to build rapport with customers and promote products effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the BMW brand. Mention how your skills align with the company's values and your commitment to delivering exceptional customer service.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Sytner Group
✨Show Your Passion for the Brand
As a Brand Expert, it's crucial to demonstrate your enthusiasm for BMW. Research the brand's history, values, and unique selling points so you can speak confidently about what makes it special during the interview.
✨Highlight Customer Service Experience
Since exceptional customer care is key for this role, be prepared to share specific examples from your previous retail experience. Discuss how you handled challenging situations and went above and beyond to satisfy customers.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the team dynamics, training opportunities, and how success is measured. This not only demonstrates your enthusiasm but also helps you assess if the role is right for you.
✨Exude Confidence and Self-Motivation
During the interview, convey your self-motivation and determination to excel. Share instances where you took initiative or led projects, as this aligns with the qualities Sytner values in their team members.
