At a Glance
- Tasks: Welcome customers, manage their visits, and provide exceptional service.
- Company: Join the prestigious Mercedes-Benz team at Sytner Group.
- Benefits: 33 days holiday, career development, discounts, and gym memberships.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Be the first friendly face customers see and create memorable experiences.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 21600 - 26400 £ per year.
About the role
Mercedes-Benz of Cheltenham & Gloucester is looking for a friendly and enthusiastic Receptionist/Host to join our fantastic Welcome team! As a Mercedes-Benz Host, you should share your passion for our brand every day and immerse customers in the world of Mercedes-Benz. You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the diallers to the right department promptly. Our Receptionists/Hosts work a variety of full and part-time flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About You
You will be the first impression on the phone for our clients and guests – so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service. To provide the best service to our customers we'll need someone who is:
- a proactive communicator with our management and dealership teams,
- innovative in your approach to creating experiences, and
- someone who will use their own initiative where they think it will delight a customer.
You will also need to collate customer knowledge and anticipate their needs. To back this up, excellent organisational and preparation skills are required coupled with a genuine passion for detail.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary/community work
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.
Unsure? Read on… We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Mercedes-Benz Host in Gloucester employer: Sytner Group Careers
Sytner MINI Wolverhampton is an exceptional employer that prioritises employee development and customer satisfaction. With a strong focus on training and career progression, our team members benefit from comprehensive in-house learning and manufacturer courses, fostering a supportive work culture. Located in a vibrant area, we offer flexible working patterns to accommodate our employees' needs while ensuring they can deliver outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Mercedes-Benz Host in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sytner Group Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sytner Group Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Mercedes-Benz Host in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sytner Group Careers:Your cover letter is your chance to shine! Tell us why you want to work at Sytner Group Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sytner Group Careers!
How to prepare for a job interview at Sytner Group Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
