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- Tasks: Assist customers with parts identification and maintain stock levels in a dynamic environment.
- Company: Join Sytner Tring, a leading name in the automotive industry known for exceptional service.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and flexible working patterns.
- Why this job: Be part of a supportive team that values your growth and offers career development opportunities.
- Qualifications: Customer service experience in retail and strong communication skills are essential.
- Other info: Flexible hours may include weekends to ensure top-notch customer service.
The predicted salary is between 24000 - 36000 £ per year.
Sytner Tring is looking for a Parts Advisor. Your role as a Sytner Parts Advisor involves demonstrating a 'One Team' approach and communicating effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching, and sourcing. Additionally, you will ensure that the parts stock room is well maintained and stock levels are managed by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories.
Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
Your profile ideally includes experience in a similar role within the motor industry and being IT literate. High levels of organisation and attention to detail are required for this role. Excellent communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone. We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers. When applying for this role, please consider that we require candidates to have customer service experience within a retail environment as a threshold level of prior exposure and participation.
Rewards include:
- Enhanced Holiday Entitlement – 33 days including bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary/community work
Parts Advisor employer: Sytner BMW
Contact Detail:
Sytner BMW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the specific vehicle parts and accessories that Sytner offers. This knowledge will not only help you in conversations with customers but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in a retail environment. Be prepared to share examples of how you've successfully handled customer inquiries or resolved issues, as this is crucial for the Parts Advisor role.
✨Tip Number 3
Showcase your organisational skills by discussing any systems or methods you've used to manage stock levels or inventory in past roles. This will align well with the responsibilities of maintaining the parts stock room.
✨Tip Number 4
Prepare to discuss your communication style and how you adapt it when dealing with different customers. Being able to effectively communicate both face-to-face and over the phone is essential for success in this position.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Parts Advisor position. Tailor your application to highlight your relevant experience in customer service and the motor industry.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you demonstrated excellent customer service, particularly in a retail or automotive environment. Use specific examples to showcase your communication skills and ability to manage stock levels.
Showcase Your Skills: Make sure to mention your IT literacy and organisational skills in your application. These are crucial for managing parts identification and stock management effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for delivering excellent customer service. Explain why you want to work at Sytner Tring and how your values align with their commitment to continuous improvement and teamwork.
How to prepare for a job interview at Sytner BMW
✨Showcase Your Customer Service Skills
As a Parts Advisor, you'll be interacting with customers regularly. Be prepared to share specific examples of how you've provided excellent customer service in the past, especially in a retail environment.
✨Demonstrate Your Knowledge of Vehicle Parts
Familiarise yourself with common vehicle parts and accessories. During the interview, you might be asked about specific parts or how to assist customers in identifying them, so showing your knowledge will set you apart.
✨Highlight Your Organisational Skills
This role requires high levels of organisation and attention to detail. Be ready to discuss how you manage stock levels and maintain order in a busy environment, as this will be crucial for success.
✨Emphasise Teamwork and Communication
The 'One Team' approach is vital at Sytner. Prepare to talk about your experience working in teams and how you effectively communicate with colleagues and customers, both face-to-face and over the phone.
