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For Companies At a Glance
- Tasks: Design and maintain complex communication systems while collaborating with diverse teams.
- Company: Join Systems Technology Forum, a leader in tech solutions for government and military.
- Benefits: Enjoy competitive salaries, health plans, and professional development opportunities.
- Why this job: Make a real impact in secure communications and enhance your tech skills.
- Qualifications: Experience with unified communications and strong problem-solving abilities required.
- Other info: Dynamic work environment with opportunities for growth and community involvement.
The predicted salary is between 36000 - 60000 £ per year.
Security Clearance Required
Company Overview
Systems Technology Forum LTD (STF) is an established industry partner with a passion for exceptional performance and an unwavering commitment to our clients. As a premier provider of management, engineering, information technology, and logistics services, STF is committed to delivering high-quality systems engineering, technical and professional support services that meet and exceed deliverable requirements. STF offers superior out-of-the-box solutions to end-to-end problems and customer-centric support to the United States Government, Military, Department of Defense (DoD), and other federal agencies.
Job Summary
The Unified Communications & Collaboration Engineer supports the design, implementation, operation, and sustainment of complex communication and systems infrastructure. Works under general direction and collaborates across engineering, network, and operations teams to ensure performance, reliability, security, and integration of voice, data, and unified communications systems.
Responsibilities and Duties
- Administer and maintain chat (IRC, M-Link/XMPP, XCB), email (Domino/CAS), and VOIP & Call Manager systems.
- Configure and troubleshoot file transfer solutions (CTERA, GEMBOX, FTP).
- Support integration and modernization of collaboration platforms across enclaves.
- Partner with other Agile teams to implement Zero Trust controls.
- Deliver technical documentation and fleet training on collaboration services.
- Assist in the design, configuration, deployment, and maintenance of unified communications and network systems (VoIP, PBX, IP telephony, video conferencing, messaging services).
- Monitor system performance, identify issues and opportunities for improvement, and resolve faults or bottlenecks.
- Participate in system integration and testing efforts, documenting test plans, results, and corrective actions.
- Support configuration management of system hardware, firmware, and software, including patching and upgrades.
- Work with telecommunications vendors and internal stakeholders to plan capacity upgrades or new service rollouts.
- Provide Tier 2/3 support and escalation for communications and infrastructure issues, including onsite or remote remediation.
- Develop and maintain technical documentation: architecture diagrams, process flows, operations manuals, and standard operating procedures.
- Ensure systems meet security, compliance, and operational requirements; may support accreditation or audit activities for communication systems.
Qualifications and Skills
- Experience with Exchange, Domino, Call Manager, or XMPP systems.
- Knowledge of DISA UC standards and DoD network security practices.
- IAT Level II (Security+ CE or equivalent).
- 5+ years in Navy or DoD C4I messaging or unified communications systems.
- Ability to work both independently and as part of a cross-functional team; ready for occasional travel or onsite support as required.
- Proven problem-solving abilities with strong analytical and troubleshooting skills.
- Excellent communication skills: able to explain technical issues to technical and non-technical stakeholders.
Education Requirements
Bachelor’s degree in Electrical Engineering, Telecommunications, Computer Science, or related field (or equivalent experience).
Certifications
IAT Level II (Security+ CE or equivalent).
Clearance Requirement
Secret (eligible for TS/SCI)
Benefits and Perks
At STF, we recognize that talented employees are the foundation of our success. STF provides benefits and compensation packages to help our employees meet the diverse and changing needs throughout their careers and lives. Benefits packages include the following:
- Medical Plans administered through United HealthCare
- Vision and Dental Plan Benefits
- 401(k) Tax-Deferred Retirement Plan
- Accidental Death and Dismemberment Insurance
- Dependent / Medical Care Flexible Spending Account
- Direct Deposit
- Health and Welfare Medical Holiday Leave
- Industry Competitive Salaries
- Life Insurance (basic and supplemental)
- Paid Time Off / Annual Comprehensive Personal Leave
- Performance / Award Bonuses
- Professional Development Coursework
- Technical Training
- Tuition Assistance Program
- TotalChoiceâ„¢ Voluntary Benefits
- STF Cares / Paid Time Off to Volunteer
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Unified Communications & Collaboration Engineer in Norwich employer: Systems Technology Forum
Contact Detail:
Systems Technology Forum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unified Communications & Collaboration Engineer in Norwich
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to Unified Communications & Collaboration. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website that highlights your projects and achievements in communications systems. This gives you an edge and shows potential employers what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Unified Communications & Collaboration Engineer in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Unified Communications & Collaboration Engineer role. Highlight relevant experience with systems like Exchange, Call Manager, and any DoD standards you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don't forget to mention your problem-solving skills and ability to work in cross-functional teams, as these are key for us.
Showcase Your Technical Skills: In your application, be sure to showcase your technical skills clearly. Mention specific tools and technologies you've used, like VoIP systems or collaboration platforms. We love seeing candidates who can demonstrate their hands-on experience!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Systems Technology Forum
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of unified communications systems like Exchange, Call Manager, and XMPP. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done. This will show that you're not just familiar with the terms but can actually apply them in real-world scenarios.
✨Understand Security Standards
Since this role involves working with DoD networks, it's crucial to have a solid grasp of DISA UC standards and DoD network security practices. Prepare to talk about how you've implemented security measures in past roles and be ready to discuss Zero Trust principles, as they are key to modern communication systems.
✨Showcase Your Problem-Solving Skills
Be prepared to share specific examples of how you've tackled complex issues in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help interviewers see your analytical skills in action and understand how you approach challenges.
✨Communicate Clearly
Excellent communication is essential for this role, especially when explaining technical issues to non-technical stakeholders. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully communicated complex ideas in the past.
