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For Companies At a Glance
- Tasks: Coordinate customer service, manage bookings, and ensure smooth delivery operations.
- Company: Established logistics company in Stockport with a focus on growth.
- Benefits: Salary up to £35,000, competitive pension, 20 days holiday, and training opportunities.
- Why this job: Join a dynamic team and enhance your customer service skills in a thriving industry.
- Qualifications: Experience in transport/distribution and strong communication skills required.
- Other info: Great opportunity for career development in a supportive environment.
The predicted salary is between 28000 - 42000 £ per year.
Join to apply for the Customer Service Coordinator role at Systems Inc Transport / Distribution – Stockport – Up to £35,000.
About the Company
Our client is a well‑established logistics company based in Stockport. Due to continued growth they are looking for an experienced Customer Service Coordinator to be based in their head office.
Benefits
- Salary up to £35,000
- Competitive pension scheme
- 20 days holiday + Bank Holidays
- Training and development opportunities
Requirements
- Experience working within a Transport / Distribution environment (essential)
- Experience operating within a Pallet Network
- Recent UK Road Haulage operational experience preferred; good understanding of other freight modes also preferred
- Microsoft PowerPoint and Excel skills essential
- Excellent telephone manner
Responsibilities
- Answer calls and liaise with customers chasing bookings, delivery times and handling queries
- Liaise with other pallet network depots to chase ETAs
- Work with the Operations team to ensure customers' deliveries run smoothly and communicate any issues promptly and professionally
- Manage customer claims and paperwork
- Maintain and update internal and pallet network databases accurately
- Call and email suppliers to obtain quotes, negotiate prices and arrange bookings for customers
- Work with accounts to set up new businesses onto our internal system and the booking portal
- Provide excellent customer service and develop strong relationships with customers and suppliers
Customer Service Coordinator in Stockport employer: Systems Inc
Contact Detail:
Systems Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Stockport
✨Tip Number 1
Get to know the company! Research Systems Inc Transport and understand their values and operations. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer queries, make sure you can communicate clearly and confidently over the phone. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about the role. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Coordinator in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your experience in the transport and distribution sector, especially any work with pallet networks. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled customer queries or managed logistics in the past. We love a good story!
Show Off Your Skills: Don’t forget to mention your Microsoft PowerPoint and Excel skills. If you’ve used these tools in previous roles, give us the details! We’re keen to see how you can bring those skills to our team.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. We can’t wait to hear from you!
How to prepare for a job interview at Systems Inc
✨Know Your Logistics
Make sure you brush up on your knowledge of the transport and distribution industry. Familiarise yourself with pallet networks and UK road haulage operations, as this will show your potential employer that you understand the environment you'll be working in.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer queries or complaints in the past. Highlight your excellent telephone manner and any specific situations where you went above and beyond to ensure customer satisfaction.
✨Be Ready with Data Management Examples
Since you'll be maintaining databases and handling paperwork, think of instances where you've successfully managed data or used Microsoft PowerPoint and Excel. Be ready to discuss how you keep things organised and accurate.
✨Communicate Clearly and Professionally
During the interview, practice clear and professional communication. This role requires liaising with customers and suppliers, so demonstrating your ability to communicate effectively will be key to making a great impression.
