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For Companies At a Glance
- Tasks: Manage quotes and enhance customer care while supporting the sales team.
- Company: Join adi Group, a leader in electrical compliance with a commitment to equal opportunity.
- Benefits: Enjoy discounts, healthcare plans, generous holidays, and a vibrant company culture.
- Why this job: Be part of a dynamic team that values communication and client relationships.
- Qualifications: Experience in sales support or customer service with strong organisational skills required.
- Other info: Opportunity for career growth and recognition through awards and celebrations.
The predicted salary is between 30000 - 42000 £ per year.
Location – Kings Norton, Birmingham
About the Role
As an Electrical Sales Coordinator, you will manage our small to medium quote portfolio and enhance our customer care operations. This role is crucial in converting opportunities and maintaining strong client relationships.
Specifically, your key responsibilities will include:
- Sales Support:
- Process and follow up on quotes under £4,500
- Convert opportunities through proactive follow-up and relationship-building
- Support the core sales team with quote preparation and administrative tasks
- Customer Care:
- Conduct regular check-in calls with existing clients
- Manage the renewal process for existing clients
- Handle client queries and coordinate with technical teams
- Maintain client satisfaction through proactive communication
- Support the implementation of customer feedback systems
- Administrative Support (20%):
- Assist with quote preparation and documentation
- Maintain accurate records in Pipedrive CRM
- Generate sales reports and analytics if required
- Provide general administrative support to the sales team
- Coordinate with various departments to ensure smooth service delivery
About you
We would like to hear from you if you have:
- Experience in a sales support or customer service role
- Strong communication skills, both written and verbal
- Excellent organisational and time management abilities
- Ability to work independently and as part of a team
- Strong attention to detail
- Customer-focused mindset
- Ability to prioritise and manage multiple tasks
The Benefits
- The adi Pit Stop – savings and discounts portal with Reward Gateway
- Healthcare cash plan
- 24/7 GP helpline including private electronic prescription service
- Enhanced Employee assistance programme
- Cycle to work scheme
- Employee referral bonus of £500 for every successful new employee
- Generous holiday allowance
- Celebration days
- Company-wide Christmas party for employees and partners
- Annual employee awards
- Long service awards
- Free workwear
The company
Find out more about adi - https://www.adiltd.co.uk/
Other organisations may call this role an Internal Sales Representative, Internal Sales Coordinator, Electrical Sales Coordinator.
Adi Group is fully committed to the principle of equal opportunity in employment and seeks to ensure that the careers of all employees are determined solely on merit and opportunity and that judgement of employees are free from the effects of bias and prejudice.
So, if you’re seeking your next challenge as an Electrical Sales Coordinator, please apply via the button shown.
Electrical Sales Coordinator (Birmingham) employer: Systems adi Group Ltd
Contact Detail:
Systems adi Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electrical Sales Coordinator (Birmingham)
✨Tip Number 1
Familiarise yourself with the electrical industry and the specific products or services offered by adi. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of adi, especially those in sales or customer service roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your experience with CRM systems, particularly Pipedrive, as this is a key part of the role. Being able to speak confidently about how you've used similar tools in the past will set you apart from other candidates.
✨Tip Number 4
Showcase your customer care skills by preparing examples of how you've successfully managed client relationships in previous roles. Highlighting your proactive communication style will resonate well with the responsibilities outlined in the job description.
We think you need these skills to ace Electrical Sales Coordinator (Birmingham)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Electrical Sales Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in sales support or customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your strong communication and organisational skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you've successfully managed client relationships and supported sales teams in the past. Make sure to convey your customer-focused mindset.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Systems adi Group Ltd
✨Know Your Role
Familiarise yourself with the responsibilities of an Electrical Sales Coordinator. Understand the importance of managing quotes, enhancing customer care, and supporting the sales team. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
Since strong communication is key in this role, prepare examples of how you've effectively communicated with clients or team members in the past. Be ready to discuss how you handle client queries and maintain relationships.
✨Demonstrate Organisational Skills
Be prepared to talk about your time management and organisational abilities. You might be asked how you prioritise tasks or manage multiple responsibilities, so have specific examples ready to illustrate your skills.
✨Emphasise Customer Focus
Highlight your customer-focused mindset by sharing experiences where you went above and beyond for a client. Discuss how you gather and implement customer feedback, as this aligns with the company's commitment to client satisfaction.
