At a Glance
- Tasks: Provide first-line IT support to over 500 users and troubleshoot technical issues.
- Company: Join a dynamic team at adi Group in Birmingham, focused on innovation and collaboration.
- Benefits: Enjoy discounts, employee assistance programmes, and a festive company-wide Christmas party.
- Other info: Be part of a supportive environment that values equal opportunity and career growth.
- Why this job: Kickstart your IT career with hands-on experience and exposure to diverse technologies.
- Qualifications: Experience in IT support is a plus; strong problem-solving and communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Location – Kings Norton, Birmingham (Head Office)
About the Role
We are seeking an enthusiastic and proactive Internal IT Technician to join our IT team at our Birmingham Head Office. As part of this small team, you will support over 500 users across the adi Group, playing a key role in delivering first-line technical support while gaining exposure to a wide range of technologies and business systems. Specifically, your key responsibilities will include:
- Provide first-line helpdesk support to over 500 users across the adi Group, ensuring tickets are resolved or escalated appropriately
- Configure and deploy laptops, desktops, and authorised software
- Set up and support mobile devices using Microsoft Intune (Android and iOS)
- Support Microsoft 365 services including password resets, MFA, licensing, and user administration
- Create and manage user accounts through Active Directory and Exchange as part of joiner, mover, and leaver processes
- Assist with support of networking, VPN connectivity, and remote locations
- Work collaboratively within the IT team to deliver a high-quality support service
About you
We would like to hear from you if you have:
- Previous experience in an IT support or helpdesk environment (advantageous)
- Experience supporting Windows desktops and laptops
- Strong troubleshooting and problem-solving skills
- Excellent communication skills with the ability to explain technical issues to non-technical users
- Good organisational skills and attention to detail
The Benefits
- The adi Pit Stop – savings and discounts portal with Reward Gateway
- Enhanced Employee assistance programme
- Cycle to work scheme
- Employee referral bonus of £500 for every successful new employee
- Company-wide Christmas party for employees and partners
adi Group is fully committed to the principle of equal opportunity in employment and seeks to ensure that the careers of all employees are determined solely on merit and opportunity and that judgement of employees are free from the effects of bias and prejudice. So, if you’re seeking your next challenge as an Internal IT Technician, please apply via the button shown.
Internal IT Technician employer: Systems Adi Group Limited
At adi Group, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters collaboration and innovation. Located in Kings Norton, Birmingham, our Head Office provides a dynamic environment where you can grow your IT skills while enjoying benefits such as a savings portal, enhanced employee assistance programmes, and a vibrant company-wide Christmas party. Join us to be part of a team that values your contributions and encourages your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Internal IT Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Systems Adi Group Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Systems Adi Group Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Systems Adi Group Limited!
✨Direct Apply to Systems Adi Group Limited
Let's not forget to apply directly through the Systems Adi Group Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Internal IT Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Systems Adi Group Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Systems Adi Group Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Systems Adi Group Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
