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- Tasks: Maintain and optimise Oracle systems while collaborating with teams to ensure smooth operations.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy competitive pay, health perks, remote work options, and growth opportunities.
- Other info: Dynamic role with opportunities for continuous learning and career advancement.
- Why this job: Make a real impact by enhancing system performance and user satisfaction.
- Qualifications: Experience in Oracle systems and strong troubleshooting skills required.
The predicted salary is between 55000 - 65000 ÂŁ per year.
The Senior Oracle Technical Support Analyst is responsible for maintaining, configuring, and optimising Oracle systems (ERP, HCM, PBCS/FDI). You will collaborate with functional teams, QA, and external partners to support day‑to‑day operations, deploy updates, troubleshoot issues, and ensure a secure, well‑documented Oracle environment. Provide advanced technical support and configuration expertise across Oracle Cloud ERP, HCM, Payroll, and PBCS/FDI. This role ensures system stability, reliable integrations, and high availability. You will implement system changes, manage updates, maintain environments, and facilitate vendor collaboration, contributing to continuous improvement and overall system performance.
Key Responsibilities
- System Configuration & Administration: Perform configuration of Oracle Cloud modules, including workflows, approval hierarchies, roles, flex fields, and custom reports. Translate business requirements into practical configuration solutions aligned with overall system design and processes. Maintain version‑controlled configuration logs to track all system changes.
- Technical Support & Troubleshooting: Serve as a second‑ and third‑line escalation point for complex technical issues. Analyse root causes using SQL, diagnostic logs, and reporting tools. Resolve system interruptions or data errors promptly to minimise business impact. Assess vendor‑proposed solutions and advise on operational impact.
- Testing, Documentation & Knowledge Sharing: Oversee test environments and coordinate user acceptance and regression testing. Develop and maintain test scripts for new configurations, enhancements, and fixes. Produce comprehensive technical documentation including configuration logs, interface diagrams, and runbooks. Contribute to internal knowledge bases and support team development through mentoring and cross‑training.
- Patch, Release & Integration Management: Coordinate and validate software updates, patches, and releases, ensuring smooth deployment. Maintain release schedules, communicate potential impacts, and implement mitigation plans. Document testing results and maintain rollback procedures. Support and monitor system integrations, troubleshoot data transfers, and maintain detailed integration documentation including mappings, schedules, and security considerations.
- Data, Reporting & Security: Work with analysts to create and troubleshoot reports, dashboards, and data extracts. Respond to ad‑hoc data queries while ensuring regulatory and internal compliance. Monitor data consistency and implement reconciliation processes. Manage user roles, permissions, and access controls to maintain system security. Support onboarding, role changes, off‑boarding processes, and audit preparations.
- Vendor, Stakeholder & Continuous Improvement: Collaborate with external consultants or partners to address complex issues. Challenge vendors constructively and communicate technical details clearly to non‑technical stakeholders. Identify opportunities to improve system performance, efficiency, and user satisfaction. Stay up to date with Oracle Cloud updates and best practices, supporting leadership in managing priorities and future system design.
If you would like to discuss this position, please apply with a copy of your CV.
Senior Oracle Technical Support Analyst in Scotland employer: Systems Accountants
Contact Detail:
Systems Accountants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Oracle Technical Support Analyst in Scotland
✨Tip Number 1
Network like a pro! Reach out to your connections in the Oracle community or related fields. Attend meetups, webinars, or online forums to get your name out there and learn about potential job openings.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your experience with Oracle systems. Include case studies of past projects where you’ve optimised or configured Oracle environments.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Oracle Cloud ERP and HCM. Practice explaining complex concepts in simple terms, as you’ll need to communicate effectively with both technical and non-technical stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged!
We think you need these skills to ace Senior Oracle Technical Support Analyst in Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Oracle systems and technical support. We want to see how your skills align with the responsibilities mentioned in the job description, so don’t hold back on showcasing relevant projects!
Show Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can analyse problems and come up with effective solutions, especially when it comes to Oracle systems.
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon unless it's relevant. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Systems Accountants
✨Know Your Oracle Inside Out
Make sure you brush up on your knowledge of Oracle systems, especially ERP, HCM, and PBCS/FDI. Be ready to discuss specific configurations you've worked on and how you've optimised these systems in the past.
✨Showcase Your Troubleshooting Skills
Prepare examples of complex technical issues you've resolved. Highlight your analytical skills, especially using SQL and diagnostic logs, to demonstrate how you can quickly identify and fix problems.
✨Emphasise Collaboration
This role involves working with various teams and external partners. Be ready to share experiences where you've successfully collaborated with others, particularly in managing updates or troubleshooting issues.
✨Document Your Successes
Bring along examples of your technical documentation, like configuration logs or runbooks. This will show your attention to detail and your commitment to maintaining a well-documented environment, which is crucial for this role.