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- Tasks: Support enterprise IT systems and manage service tickets in a fast-paced environment.
- Company: Join a dynamic team focused on operational excellence and continuous improvement.
- Benefits: Enjoy a hybrid work model with 2-3 days in the London office and competitive salary.
- Why this job: Make a meaningful impact while collaborating with innovative minds in a supportive culture.
- Qualifications: Experience in systems administration and strong analytical skills are essential.
- Other info: Ideal for ambitious individuals looking for career growth in a multi-entity organisation.
The predicted salary is between 36000 - 60000 £ per year.
We’re seeking an experienced Operations Support Analyst to join a dynamic team supporting enterprise IT systems across finance, HR, ERP, and integrations. This role is ideal for someone with a background in systems administration (i.e TM1, Onestream, Tagetik, Jedox, Anaplan etc), who thrives in a fast-paced environment and is passionate about continuous improvement.
You’ll be responsible for triaging service tickets, analysing issues, and ensuring effective communication between technical teams and business stakeholders. Reporting to the Operations Manager, you’ll play a key role in maintaining operational controls, driving process optimisation, and supporting service delivery across a complex, multi-entity organisation.
Your day-to-day will include:
- Monitoring service operations
- Managing escalations
- Producing performance reports
- Collaborating with vendors to uphold service standards
Strong analytical skills, stakeholder management, and a proactive mindset are essential. This is a hybrid role based in London, with 2–3 days in the office. You’ll be part of a collaborative team that values innovation, operational excellence, and career growth. If you’re ambitious, detail-oriented, and ready to make a meaningful impact, I’d love to hear from you.
Operations Support Analyst employer: Systems Accountants
Contact Detail:
Systems Accountants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Analyst
✨Tip Number 1
Familiarise yourself with the specific systems mentioned in the job description, such as TM1, Onestream, and Anaplan. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar companies. Engaging in conversations about their experiences can provide you with valuable insights into the company culture and expectations for the Operations Support Analyst role.
✨Tip Number 3
Prepare to discuss your experience with service ticket triaging and issue analysis during the interview. Be ready to share specific examples of how you've effectively communicated between technical teams and business stakeholders in past roles.
✨Tip Number 4
Showcase your analytical skills by preparing a few scenarios where you've driven process optimisation or improved service delivery. This will highlight your proactive mindset and ability to contribute to operational excellence at StudySmarter.
We think you need these skills to ace Operations Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in systems administration and any specific tools mentioned in the job description, such as TM1, Onestream, or Anaplan. Use keywords from the job listing to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for continuous improvement and operational excellence. Mention specific examples of how you've successfully managed service tickets or collaborated with stakeholders in previous roles.
Highlight Analytical Skills: In your application, emphasise your strong analytical skills. Provide examples of how you've used data to drive process optimisation or improve service delivery in past positions.
Showcase Your Proactive Mindset: Demonstrate your proactive approach by including instances where you took the initiative to resolve issues or improve processes. This will resonate well with the company's emphasis on innovation and operational excellence.
How to prepare for a job interview at Systems Accountants
✨Showcase Your Technical Skills
Make sure to highlight your experience with systems administration tools like TM1, Onestream, or Anaplan. Be prepared to discuss specific projects where you used these tools to solve problems or improve processes.
✨Demonstrate Analytical Thinking
Prepare examples that showcase your analytical skills. Discuss how you've triaged service tickets or analysed issues in the past, and how your insights led to effective solutions.
✨Emphasise Communication Skills
Since this role involves liaising between technical teams and business stakeholders, be ready to explain how you've effectively communicated complex information in previous roles. Use examples that illustrate your ability to bridge gaps between different teams.
✨Highlight Your Proactive Mindset
Employers are looking for candidates who take initiative. Share instances where you identified areas for improvement and took steps to implement changes, demonstrating your commitment to continuous improvement.
