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- Tasks: Maintain and optimise Oracle systems while collaborating with teams to ensure smooth operations.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for continuous learning and career advancement.
- Why this job: Make a real impact by enhancing system performance and user satisfaction.
- Qualifications: Experience in Oracle systems and strong problem-solving skills are essential.
The predicted salary is between 55000 - 65000 ÂŁ per year.
The Senior Oracle Technical Support Analyst is responsible for maintaining, configuring, and optimising Oracle systems (ERP, HCM, PBCS/FDI). You will collaborate with functional teams, QA, and external partners to support dayâtoâday operations, deploy updates, troubleshoot issues, and ensure a secure, wellâdocumented Oracle environment.
Provide advanced technical support and configuration expertise across Oracle Cloud ERP, HCM, Payroll, and PBCS/FDI. This role ensures system stability, reliable integrations, and high availability. You will implement system changes, manage updates, maintain environments, and facilitate vendor collaboration, contributing to continuous improvement and overall system performance.
Key Responsibilities- System Configuration & Administration
- Perform configuration of Oracle Cloud modules, including workflows, approval hierarchies, roles, flex fields, and custom reports.
- Translate business requirements into practical configuration solutions aligned with overall system design and processes.
- Maintain versionâcontrolled configuration logs to track all system changes.
- Technical Support & Troubleshooting
- Serve as a secondâ and thirdâline escalation point for complex technical issues.
- Analyse root causes using SQL, diagnostic logs, and reporting tools.
- Resolve system interruptions or data errors promptly to minimise business impact.
- Assess vendorâproposed solutions and advise on operational impact.
- Testing, Documentation & Knowledge Sharing
- Oversee test environments and coordinate user acceptance and regression testing.
- Develop and maintain test scripts for new configurations, enhancements, and fixes.
- Produce comprehensive technical documentation including configuration logs, interface diagrams, and runbooks.
- Contribute to internal knowledge bases and support team development through mentoring and crossâtraining.
- Patch, Release & Integration Management
- Coordinate and validate software updates, patches, and releases, ensuring smooth deployment.
- Maintain release schedules, communicate potential impacts, and implement mitigation plans.
- Document testing results and maintain rollback procedures.
- Support and monitor system integrations, troubleshoot data transfers, and maintain detailed integration documentation including mappings, schedules, and security considerations.
- Data, Reporting & Security
- Work with analysts to create and troubleshoot reports, dashboards, and data extracts.
- Respond to adâhoc data queries while ensuring regulatory and internal compliance.
- Monitor data consistency and implement reconciliation processes.
- Manage user roles, permissions, and access controls to maintain system security.
- Support onboarding, role changes, offâboarding processes, and audit preparations.
- Vendor, Stakeholder & Continuous Improvement
- Collaborate with external consultants or partners to address complex issues.
- Challenge vendors constructively and communicate technical details clearly to nonâtechnical stakeholders.
- Identify opportunities to improve system performance, efficiency, and user satisfaction.
- Stay up to date with Oracle Cloud updates and best practices, supporting leadership in managing priorities and future system design.
If you would like to discuss this position, please apply with a copy of your CV.
Senior Oracle Technical Support Analyst in London employer: Systems Accountants
Contact Detail:
Systems Accountants Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Senior Oracle Technical Support Analyst in London
â¨Tip Number 1
Network like a pro! Reach out to your connections in the Oracle community or related fields. Attend meetups, webinars, or online forums to get your name out there and learn about potential job openings.
â¨Tip Number 2
Showcase your skills! Create a portfolio or a personal website where you can demonstrate your technical expertise with Oracle systems. Include case studies of past projects or challenges you've tackled to impress potential employers.
â¨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Oracle Cloud ERP, HCM, and PBCS/FDI. Practice explaining complex concepts in simple terms, as you'll need to communicate effectively with both technical and non-technical stakeholders.
â¨Tip Number 4
Don't forget to apply through our website! We regularly update our job listings, and applying directly can give you an edge. Plus, it shows you're genuinely interested in joining our team at StudySmarter!
We think you need these skills to ace Senior Oracle Technical Support Analyst in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights your experience with Oracle systems and technical support. We want to see how your skills align with the responsibilities listed in the job description, so donât hold back on showcasing relevant projects!
Show Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love candidates who can demonstrate their analytical skills and ability to troubleshoot effectively, especially when it comes to Oracle environments.
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves. Plus, itâs super easy and straightforward â just follow the prompts!
How to prepare for a job interview at Systems Accountants
â¨Know Your Oracle Stuff
Make sure you brush up on your knowledge of Oracle systems, especially ERP, HCM, and PBCS/FDI. Be ready to discuss specific configurations you've worked on and how you've tackled technical issues in the past. This will show that you're not just familiar with the systems but can also provide real-world solutions.
â¨Showcase Your Troubleshooting Skills
Prepare to share examples of complex technical problems you've solved. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help the interviewers see your analytical skills in action and how you approach problem-solving under pressure.
â¨Communicate Clearly with Non-Techies
Since you'll be collaborating with various teams, practice explaining technical concepts in simple terms. Think about how you would describe a complex issue to someone without a technical background. This skill is crucial for ensuring everyone is on the same page and can help you stand out.
â¨Stay Updated on Oracle Trends
Familiarise yourself with the latest updates and best practices in Oracle Cloud. Being able to discuss recent changes or improvements shows your commitment to continuous learning and improvement, which is key for this role. It also demonstrates that youâre proactive and engaged in your field.