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- Tasks: Manage IT systems for Finance and Supply Chain, focusing on Oracle NetSuite ERP.
- Company: Join a leading pharmaceutical company dedicated to innovation and compliance.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Be the go-to person for impactful IT solutions in a dynamic industry.
- Qualifications: Experience with ERP systems and strong communication skills required.
- Other info: Work in a collaborative environment with excellent career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
The IT Business Applications Manager – Finance & Supply Chain is responsible for ensuring the effective day-to-day support, compliant operation, and successful adoption of IT systems supporting Finance and Supply Chain, with a primary focus on Oracle NetSuite ERP. Reporting to the Director, IT Business Partner – Finance & Supply Chain, this role acts as the operational lead for user support, system compliance, and change management activities. The position ensures that systems are stable, compliant, well-adopted, and continuously improved in line with business needs and regulatory requirements. The ideal candidate is highly organised, detail-oriented, and people-focused, with strong experience in ERP support, regulated environments, and business change. This role can be based in either our Basel or London offices.
RESPONSIBILITIES AND TASKS
- User Support & Service Management
- Act as the primary point of ownership for day-to-day user support for Finance and Supply Chain systems, particularly Oracle NetSuite.
- Manage incident, problem, service request and change request processes to ensure timely resolution and a positive user experience.
- Coordinate internal IT resources and third-party support partners to resolve incidents/problems effectively.
- Monitor system performance, stability, and recurring issues, driving root-cause resolution.
- Develop and maintain support documentation, knowledge articles, and standard operating procedures.
- Compliance, Validation & Controls
- Ensure IT systems and processes supporting Finance and Supply Chain operate in compliance with relevant regulations and internal controls.
- Manage Computer Systems Validation (CSV) activities for NetSuite in line with company policies and current regulatory guidance (GAMP 5), including a risk-based approach.
- Maintain documentation required for audits, inspections, and internal reviews.
- Support financial IT controls (e.g. J-SOX / SOX-type controls) in collaboration with Finance and Internal and External Audit teams.
- Ensure appropriate access controls, segregation of duties, and data integrity processes are in place and followed.
- Change Management & Adoption
- Lead change management activities for system enhancements, process changes, and new functionality.
- Partner with business users to assess change impacts and readiness.
- Develop and deliver training materials and user enablement activities to support adoption.
- Actively monitor adoption, usability, and user feedback, feeding insights into continuous improvement initiatives.
- Support communication plans related to system changes, releases, and process updates.
- Continuous Improvement & Process Support
- Identify opportunities to improve system usability, support processes, and business efficiency.
- Support the Director and Business Partners in the rollout of new NetSuite functionality, modules, or integrations.
- Assist in documenting and standardising Finance and Supply Chain processes as they relate to system usage.
- Contribute to improvement initiatives by providing operational insight and user feedback.
- Stakeholder & Vendor Collaboration
- Build strong working relationships with Finance and Supply Chain users at operational and manager levels.
- Work closely with third-party vendors and implementation partners to manage support, fixes, and minor enhancements.
- Escalate risks, issues, and trends to the Director with clear recommendations.
REQUIRED QUALIFICATIONS AND EXPERIENCE
- Education
- Minimum of University Degree in Information Technology, Business Administration, or a related field.
- Professional experience
- Proven experience supporting ERP systems, preferably Oracle NetSuite.
- Proven experience in supporting end-to-end pharmaceutical supply chain (product flows) and financial flows.
- Experience working in regulated environments, ideally pharmaceutical, biotech, or life sciences.
- Hands-on experience with application support, incident management, and change delivery.
- Experience supporting system validation and compliance activities.
- Exposure to Finance and/or Supply Chain business processes.
- Skillset
- Technical / Functional
- Solid understanding of Finance and Supply Chain processes.
- Experience supporting NetSuite (or other ERP) modules such as R2R, P2P, O2C, and master data management.
- Understanding of system integrations and data flows.
- Familiarity with IT service management practices.
- Compliance & Quality
- Must have experience of GAMP5 and CSV principles and risk-based validation, including direct experience in running a validation process from delivery of the Validation Plan through the V-Model and final Validation Reporting.
- Experience supporting audits and inspections.
- Strong documentation discipline.
- Soft Skills
- Strong communication skills, able to translate technical topics for business users.
- Fluent English required, both spoken and written.
- Structured, organised, and detail-focused approach.
- Calm and pragmatic problem-solver.
- Strong customer service mindset.
- Comfortable managing change and supporting users through transition.
For more details, please apply online or email your CV.
- Technical / Functional
IT Business Applications Manager – Finance & Supply Chain – Pharmaceutical sector in London employer: Systems Accountants
Contact Detail:
Systems Accountants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Business Applications Manager – Finance & Supply Chain – Pharmaceutical sector in London
✨Tip Number 1
Network like a pro! Reach out to folks in the pharmaceutical sector, especially those who work with ERP systems like Oracle NetSuite. Attend industry events or webinars and don’t be shy about striking up conversations – you never know where a chat might lead!
✨Tip Number 2
Show off your skills! Prepare for interviews by brushing up on your knowledge of Finance and Supply Chain processes. Be ready to discuss how you've tackled user support and compliance challenges in the past – real-life examples will make you stand out.
✨Tip Number 3
Get familiar with the company’s culture and values. Research their approach to IT systems and compliance in the pharmaceutical sector. This will help you tailor your responses during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing the job with us at StudySmarter.
We think you need these skills to ace IT Business Applications Manager – Finance & Supply Chain – Pharmaceutical sector in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ERP systems, especially Oracle NetSuite. We want to see how your skills align with the responsibilities mentioned in the job description, so don’t hold back on showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Business Applications Manager role. Share specific examples of your past experiences that relate to user support and compliance in finance and supply chain.
Showcase Your Soft Skills: We’re looking for someone who’s not just technically savvy but also great with people. Highlight your communication skills and problem-solving abilities in your application. Let us know how you’ve successfully managed change and supported users in the past!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Systems Accountants
✨Know Your ERP Inside Out
Make sure you have a solid understanding of Oracle NetSuite and its modules, especially those related to Finance and Supply Chain. Brush up on your knowledge of R2R, P2P, and O2C processes, as well as any recent updates or features that could be relevant to the role.
✨Showcase Your Compliance Knowledge
Since this role involves working in a regulated environment, be prepared to discuss your experience with GAMP5 and CSV principles. Highlight any specific instances where you've successfully managed compliance activities or supported audits, as this will demonstrate your fit for the position.
✨Prepare for Change Management Scenarios
Think about examples from your past where you've led change management initiatives. Be ready to explain how you assessed change impacts, developed training materials, and monitored user adoption. This will show that you can effectively manage transitions and support users through changes.
✨Build Relationships with Stakeholders
Emphasise your ability to build strong relationships with both technical teams and business users. Prepare to discuss how you've collaborated with different stakeholders in previous roles, particularly in resolving issues or implementing enhancements, as this is crucial for success in this position.