Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve IT issues and support users across various locations in the UK.
- Company: Join a dynamic international tech team with a focus on equal opportunities.
- Benefits: Mileage paid, flexible working, and a chance to grow your IT skills.
- Other info: Exciting role with travel opportunities and immediate start available.
- Why this job: Make a real difference by solving tech problems and supporting users daily.
- Qualifications: Experience in helpdesk support and knowledge of hardware/software is essential.
The predicted salary is between 30000 - 40000 £ per year.
We are urgently looking for an enthusiastic IT professional to join our technical services team ideally based around the Doncaster - Leeds area. We need a 2nd Line Support Engineer to join an international client. The role is split between home/remote working and regular travel to the client's other sites (based around the UK) as and when required, with occasional office visits to Doncaster. This is an urgent role to start immediately (as soon as possible).
Responsibilities
- Resolve Laptop/desktop and Networking problems liaising with users where necessary.
- Provide support and maintenance for application software.
- Maintain networking and Windows operating systems.
- Assist in the technical implementation of PC Hardware applications for use in a user environment.
- Ensure that Software/Hardware implementation follows the change control guidelines, procedures and methodology.
Job Description / Skills
- Helpdesk/Desktop Support Experience
- MS Windows
- Target Driven (meeting SLA's)
- Knowledge of Laptop and Desktop Hardware/Software
- Networking Recovery, Updating and Installation of Hardware and Software
- Good Organised and attention to detail.
- Incident and Request Resolution
- Hardware components change.
- Support for incidents and Service Support requests from other groups (including distributed servers and printers).
- Equipment maintenance and hardware repair.
- IMACD Service (Installation, Move, Add, Change, and Disposal)
- Delivery of ready-to-use computers.
- Shift technician to the location in order to install the computer.
- Software licenses migration from the old equipment to the new one.
- Obtain the user approval for each installation done.
- Move: Disconnection and equipment package in order to transport at the destination point.
- Connection and start-up of the equipment at the destination point.
- Move the equipment through the locations.
- Change: Technician moves in order to perform the change.
- Startup of the equipment.
- Performance tests of the equipment.
- Maintenance and equipment repair: Software updates or hardware changes, including Mouse, screen, keyboard, dock station, etc.
- Performance tests and equipment compatibility review.
Essential
- Driving licence and own vehicle.
Equal Opportunity Statement
The organisation recognises that it is essential to provide equal opportunities to all persons without discrimination. The organisation has an equal opportunity policy in all aspects of employment, giving guidance and encouragement to employees at all levels to act fairly and prevent discrimination on the grounds of sex, race, marital status, age, sexual orientation or religion.
Location
Doncaster/Leeds with travel to various locations (Mileage paid)
Field Service IT Engineer employer: SystemRapid
Contact Detail:
SystemRapid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service IT Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about opportunities in the Doncaster-Leeds area. A friendly chat can sometimes lead to job openings that aren't even advertised!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can confidently discuss your experience with laptop/desktop support and networking issues. We want you to shine when it comes to showcasing your problem-solving abilities!
✨Tip Number 3
Don’t forget to tailor your approach! When you apply through our website, highlight your relevant experience in 2nd Line Support and any specific projects you've worked on that align with the job description. Show us why you're the perfect fit!
✨Tip Number 4
Follow up after your application! A quick email to express your enthusiasm for the role can set you apart from other candidates. It shows initiative and keeps you on the radar of the hiring team!
We think you need these skills to ace Field Service IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 2nd Line Support and any relevant IT skills. We want to see how your background fits the role, so don’t be shy about showcasing your helpdesk experience and technical know-how!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for our team. We love seeing personality, so let your passion for IT come through!
Showcase Your Problem-Solving Skills: In your application, highlight specific examples of how you've resolved IT issues in the past. We’re looking for someone who can tackle challenges head-on, so share those success stories that demonstrate your troubleshooting prowess!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SystemRapid
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of laptop and desktop hardware, as well as networking basics. Be ready to discuss specific problems you've solved in the past, especially those related to Windows operating systems and application software.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in a timely manner. Highlight your experience with incident resolution and how you’ve met SLAs in previous roles. This will demonstrate your ability to handle the demands of the job.
✨Be Ready for Practical Scenarios
Expect to be asked about real-life scenarios you might face in the role. Think about how you would approach tasks like equipment maintenance or software updates, and be prepared to explain your thought process clearly.
✨Demonstrate Your Organisational Skills
Since the role involves travel and managing multiple tasks, show that you can stay organised. Discuss any tools or methods you use to keep track of your work, and how you ensure attention to detail in your projects.