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- Tasks: Provide 2nd line IT support, resolve hardware/software issues, and assist with installations.
- Company: Join a dynamic international tech team focused on innovation and collaboration.
- Benefits: Flexible working, competitive pay, and opportunities for professional growth.
- Other info: Driving licence and own vehicle essential; great chance to kickstart your IT career.
- Why this job: Make a real difference by solving tech problems and supporting users across the UK.
- Qualifications: Experience in helpdesk support, Windows OS, and networking required.
The predicted salary is between 30000 - 40000 £ per year.
We are urgently looking for an enthusiastic IT professional to join our technical services team ideally based around the Doncaster - Leeds area. We need a 2nd Line Support Engineer to join an international client. The role is split between home/remote working and regular travel to the clients other sites (based around the UK) as and when required, with occasional office visits to Doncaster. This is an urgent role to start immediately (as soon as possible).
Responsibilities include:
- Resolve Laptop/desktop and Networking problems liaising with users where necessary.
- Provide support and maintenance for application software.
- Assist in the technical implementation of PC Hardware applications for use in a user environment.
- Ensure that Software/Hardware implementation follows the change control guidelines, procedures and methodology.
- Incident and request resolution.
- Support for incidents and Service Support requests from other groups (Including distributed Servers and printers).
- Equipment maintenance and hardware repair.
- Delivery of ready-to-use computers.
- Software licenses migration from the old equipment to the new one.
- Obtain the user approval for each installation done.
- Connection and start-up of the equipment at the destination point.
- Performance tests of the equipment.
- Maintenance and equipment repair including software updates or hardware changes.
ESSENTIAL: Driving licence and own vehicle.
Skills required:
- Helpdesk/Desktop Support Experience
- MS Windows
- Target Driven (meeting SLAs)
- Knowledge of Laptop and Desktop Hardware/Software
- Networking Recovery, Updating and Installation of Hardware and Software
- Good organisation and attention to detail.
The organisation recognises that it is essential to provide equal opportunities to all persons without discrimination. The organisation has an equal opportunity policy in all aspects of employment, giving guidance and encouragement to employees at all levels to act fairly and prevent discrimination on the grounds of sex.
Field Service IT Engineer in Doncaster employer: SystemRapid
Contact Detail:
SystemRapid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service IT Engineer in Doncaster
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about opportunities in the Doncaster - Leeds area. A friendly chat can sometimes lead to job openings that aren't even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows operating systems and networking. We want you to shine when it comes to resolving those pesky laptop and desktop issues!
✨Tip Number 3
Show off your organisational skills! During interviews, highlight how you've managed multiple tasks or projects in the past. Employers love candidates who can juggle responsibilities while keeping an eye on detail.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for enthusiastic IT professionals like you to join our team!
We think you need these skills to ace Field Service IT Engineer in Doncaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd Line Support and any relevant IT skills. We want to see how your background fits with the role, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your skills can help us tackle those laptop and networking problems. Keep it friendly and professional!
Show Off Your Technical Skills: We’re looking for someone who knows their way around Windows operating systems and hardware. Be sure to mention any specific tools or technologies you’ve worked with that relate to the job description.
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at SystemRapid
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, laptop and desktop hardware, and networking. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them. This will show your technical expertise and problem-solving skills.
✨Demonstrate Your Organisational Skills
Since the role requires attention to detail and organisation, prepare examples that highlight your ability to manage multiple tasks effectively. Think about times when you had to prioritise incidents or requests and how you ensured timely resolutions while meeting SLAs.
✨Show Enthusiasm for Travel and Flexibility
This position involves regular travel to client sites, so express your willingness and excitement about being on the move. Share any previous experiences where you successfully adapted to different environments or worked remotely, as this will demonstrate your flexibility and commitment.
✨Prepare for Change Control Discussions
Familiarise yourself with change control guidelines and procedures, as they are crucial for this role. Be ready to discuss how you've implemented software or hardware changes in the past while adhering to such protocols. This will show that you understand the importance of following established methodologies.