At a Glance
- Tasks: Provide first-line IT support and troubleshoot tech issues for a sustainable future.
- Company: Join Systemiq, a certified B Corp focused on sustainability and system change.
- Benefits: Competitive day rate, hybrid work model, and a chance to make a real impact.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be part of a global team driving the transition to a net-zero economy.
- Qualifications: Experience in IT support, knowledge of Windows 11, and strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Company Description: Systemiq is the system change company, working to accelerate the transition to a net-zero, nature-positive and more inclusive economy. As a certified B Corp, we partner with business, finance, policymakers and civil society to transform five interconnected systems: energy, nature and food, materials and circularity, sustainable finance, and urban transformation. We bring together strategy, policy, market design and capital mobilisation to deliver tangible results in the real economy. Founded in 2016, Systemiq has grown to a global team of more than 300 people across Brazil, France, Germany, Indonesia, Kenya, the Netherlands, the UK and the US, united by a singular focus on sustainability.
Reports to: IT Operations Manager
Location: London office (hybrid. 3 days in office)
Contract type: day rate
Purpose of the role: Systemiq is looking for a Level 1 IT Support Contractor to provide first-line technical support to staff. The role covers day-to-day IT support tasks currently handled by the team, including hardware setup, ticket triage, and office technology support.
Key responsibilities:
- Respond to and resolve first-line IT support tickets, escalating complex issues to Level 2 or 3 as needed
- Set up and configure laptops, monitors, and other hardware for new starters and existing staff
- Support office print infrastructure, including troubleshooting printers and managing print queues
- Manage user account requests, such as password resets and access changes
- Maintain accurate records of support requests and resolutions in the ticketing system
- Support onboarding and offboarding processes, including account creation and equipment provisioning
- Provide basic support for common software tools and internal systems
- Monitor and maintain office wifi, including troubleshooting connectivity issues and liaising with the network provider where needed
- Keep IT policy documents up to date and aligned with the International Organization for Standardization's ISO 27001 information security standard
- Provide remote support to staff in other Systemiq offices, resolving issues where possible and escalating on-site work to local contacts as needed
- Escalate recurring or systemic issues to the IT Operations Manager
Skills and experience required:
- Prior experience in a first-line IT support or helpdesk role
- Working knowledge of Windows 11
- Working knowledge of Microsoft Office 365 and Microsoft Entra ID (formerly Azure AD), including user and access management
- Familiarity with common office hardware (printers, monitors, laptops) and basic network troubleshooting
- Awareness of information security standards, ideally ISO 27001
- Strong communication skills and a customer-focused approach
- Ability to prioritise and manage multiple requests at once
- Experience with ticketing systems (e.g. ServiceNow, solarwinds) is an advantage
Diversity & Inclusion: At Systemiq, we absolutely believe diverse perspectives are essential to driving system change. We are committed to creating an inclusive workplace where people feel respected, supported and able to do their best work.
IT Support Contractor in London employer: Systemiq
At Systemiq, we pride ourselves on being an excellent employer committed to sustainability and innovation. Our collaborative work culture fosters creativity and inclusivity, providing employees with ample opportunities for professional growth and development in the heart of London. Join us to make a meaningful impact on food systems and biodiversity while enjoying the benefits of a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Contractor in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Systemiq values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Systemiq might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Systemiq!
✨Direct Apply to Systemiq
Let's not forget to apply directly through the Systemiq website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Contractor in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Systemiq.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Systemiq. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Systemiq
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
