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- Tasks: Support ITSM deployment by analysing and documenting business requirements.
- Company: Join Systematix, a forward-thinking company focused on innovative solutions.
- Benefits: Remote work, flexible hours, and a chance to enhance your skills.
- Why this job: Be part of a dynamic team and make a real impact on ITSM projects.
- Qualifications: Bachelor's degree and 5+ years in business analysis with ServiceNow ITSM experience.
- Other info: 3-month contract role with opportunities for growth in a global environment.
The predicted salary is between 3000 - 4500 £ per month.
We are Systematix and we are currently looking for a ServiceNow Business Analyst with experience in ITSM systems and processes to aid in our client’s implementation strategies.
ABOUT THE PROJECT
Our client is looking for a Strategic Business Analyst to work with the Operations team and the Integration Program Manager to support and document the ITSM deployment project.
ABOUT THE RESPONSIBILITIES
- Analyzing and documenting business and technical requirements and working with business teams and IT to deploy the ITSM solution.
- Creating business workflow diagrams, writing Standard Operating Procedures (SOP) including training.
- Tracking and documenting decisions.
- Working directly with the business owners of the specific areas who own the processes as well as new stakeholders and IT groups in operating companies.
- Participation in project Execution, Training and Cutover.
ABOUT THE REQUIRED SKILLS
- Bachelor's degree in computer science, business, or a related field.
- 5+ years of business analysis and related experience.
- High level of proficiency with ServiceNow ITSM.
- Experience working with global teams and intercompany processes.
- Strong organizational, communicational, time management and planning skills.
- Self-motivated, with excellent ability to work on own initiative.
- Excellent team-working skills with willingness and ability to engage with others at all levels of the organization.
- Ability to analyze information and present it in a clear, concise way to scientific and corporate audiences.
- Ability to work under pressure without compromising the quality of work.
ABOUT THE ROLE
This is a 3-month remote contract role to be performed in the Western European time zone.
ITSM Business Analyst in West Wellow employer: Systematix
Contact Detail:
Systematix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Business Analyst in West Wellow
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its ITSM projects. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute to their success.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle real-world scenarios they might throw at you during interviews. This will showcase your analytical abilities and how you approach challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace ITSM Business Analyst in West Wellow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ITSM Business Analyst role. Highlight your experience with ServiceNow and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past work that relate to the responsibilities mentioned in the job description.
Showcase Your Communication Skills: Since this role involves working with various stakeholders, make sure to demonstrate your strong communication skills in your application. We love seeing clear and concise writing that reflects your ability to engage with different audiences.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Systematix
✨Know Your ITSM Inside Out
Make sure you brush up on your knowledge of ITSM systems, especially ServiceNow. Be ready to discuss specific features and how they can benefit the client’s implementation strategies. This shows you’re not just familiar with the tools but can also apply them effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you would handle specific situations related to business analysis and ITSM deployment. Think of examples from your past experience where you successfully documented requirements or created workflow diagrams, and be ready to share those stories.
✨Showcase Your Communication Skills
Since this role involves working with various stakeholders, it’s crucial to demonstrate your communication skills. Practice explaining complex technical concepts in simple terms, as you might need to present information to both scientific and corporate audiences.
✨Highlight Your Teamwork Experience
This position requires collaboration with global teams and different departments. Be prepared to discuss how you’ve worked effectively in teams before, especially in high-pressure situations. Share examples that highlight your ability to engage with others and contribute positively to group dynamics.
