Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Gather and document ITSM requirements while collaborating with a global ServiceNow team.
- Company: Join Systematix, a leading global consulting firm with a people-driven approach.
- Benefits: Fully remote work, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a transformative project in the Biotech and Life Sciences sector.
- Qualifications: 6+ years as a Business Analyst with strong ITIL and ServiceNow experience.
- Other info: Dynamic role with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
We are Systematix and we are currently looking for an ITSM-ServiceNow Business Analyst for our client. This role is based anywhere in the UK and is fully remote.
ABOUT THE PROJECT: Our client, a global leader in the Biotech and Life Sciences space, is implementing ServiceNow as part of a global IT service transformation initiative, focused on standardizing ITSM processes across a complex enterprise environment. This role will be embedded within the global ServiceNow delivery team.
ABOUT THE RESPONSIBILITIES:
- Gathering and documenting ITSM requirements across Incident, Problem, Change, and Request Management
- Translating business and operational needs into functional and technical specifications
- Supporting backlog creation, refinement, and prioritization
- Collaborating with ServiceNow developers and functional consultants on solution design
- Supporting testing activities, including test case development and UAT coordination
- Ensuring alignment between ITSM processes and ServiceNow best practices
- Facilitating stakeholder workshops and working sessions
ABOUT THE ROLE:
- Location: UK or Europe (Remote)
- Work hours: Full-time, aligned to regional business hours
ABOUT THE QUALIFICATIONS:
- 6+ years of experience as a Business Analyst supporting ITSM initiatives
- Strong functional knowledge of ITIL-based ITSM processes
- Hands-on experience working with ServiceNow
- Strong analytical, documentation, and communication skills
If you are interested in finding out more, please contact us or submit your resume. If you know someone who meets these qualifications, please feel free to forward this opportunity.
ABOUT SYSTEMATIX: Systematix is a Global Consulting and Resourcing firm headquartered in Canada with offices across North America and the United Kingdom. We provide the highest-caliber consulting solutions to a diverse client base across all levels of government and private industry.
ServiceNow Business Analyst employer: Systematix
Contact Detail:
Systematix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Business Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM and ServiceNow space. Attend virtual meetups or webinars to get your name out there and learn about hidden job opportunities.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your experience with ITIL processes and ServiceNow projects. This can be a game-changer during interviews, giving you an edge over other candidates.
✨Tip Number 3
Prepare for those interviews! Research common questions for Business Analysts in ITSM roles and practice your responses. We recommend using the STAR method to structure your answers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ServiceNow Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Business Analyst role. Highlight your experience with ITSM processes and any hands-on work with ServiceNow. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our client's needs. Keep it concise but impactful – we love a good story!
Showcase Your Analytical Skills: As a Business Analyst, your analytical skills are key. In your application, provide examples of how you've gathered and documented requirements in the past. We want to see your thought process and problem-solving abilities!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Systematix
✨Know Your ITSM Inside Out
Make sure you brush up on your ITIL-based ITSM processes. Be ready to discuss how you've gathered and documented requirements in past roles, especially around Incident, Problem, Change, and Request Management. This will show that you understand the core of what the role entails.
✨Familiarise Yourself with ServiceNow
Since this role involves working closely with ServiceNow, it’s crucial to have hands-on experience. Prepare to talk about specific projects where you've used ServiceNow, focusing on how you collaborated with developers and consultants to design solutions.
✨Showcase Your Analytical Skills
Be prepared to demonstrate your analytical abilities during the interview. Think of examples where you've translated business needs into functional specifications or supported backlog creation and prioritisation. This will highlight your problem-solving skills.
✨Engage in Stakeholder Communication
Communication is key in this role, so think of instances where you've facilitated workshops or worked with stakeholders. Be ready to discuss how you ensured alignment between ITSM processes and best practices, as this will showcase your collaborative approach.