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For Companies At a Glance
- Tasks: Support IT systems and provide technical guidance to users and management.
- Company: Join Systematix, a leader in Life Sciences technologies, driving innovation in IT operations.
- Benefits: Enjoy a rolling contract with opportunities for professional growth and hands-on experience.
- Why this job: Be part of a dynamic team, enhancing your skills while making a real impact in IT operations.
- Qualifications: Requires an Associate's Degree in IT and 4+ years of relevant experience.
- Other info: This role is onsite in South East England, perfect for those seeking immersive work experience.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Systematix is currently looking for an IT Operations Analyst to help with the implementation of a diverse IT Operations network, for one of the world’s leaders in Life Sciences technologies.
About the Project
Working as Infrastructure Operations Analyst for the Client Technologies division, you will be responsible for providing support for our Executives as well as gneralIT Operations including service desk, system administration, development, security and support of all relevant IT infrastructure, systems and applications.
Responsibilities
- Providing user and administrative support for IT systems, applications and Infrastructure
- Providing technical guidance to users and management for IT related issues and queries
- Performing maintenance and troubleshooting of all relevant hardware, software and systems
- Assist Manager/Supervisor in development of desktop support and local server systems strategy
- Perform maintenance and troubleshooting of all relevant hardware and software.
- Implementation and support of network operating systems and services.
- Configuration, installation & deployment of all PC’s and PC related peripherals.
- Configuration, installation, deployment & support of desktop management suite.
- Supporting local manufacturing systems.
- Developing and maintain appropriate desktop and server related procedures and ensure these procedures are enforced.
- Developing & maintaining appropriate disaster recovery procedures.
- Developing a working knowledge of department specific applications.
- Keeping abreast of technical aspects of PC-LAN computing environment.
- Providing project management for implementations and roll-outs.
- Providing Manager/Supervisor with equipment projections and assist with purchasing.
- Performing daily backup procedures as defined by technical leads.
- Identifying opportunities and recommend solutions for improving service, efficiency and effectiveness.
- Performing system analysis and utilisation reports as required.
- Logging into and using telephone and computer based Service Desk system to record all support activities.
Qualifications
- Associate’s Degree in Information Technology (or equivalent)
- Up-to-date professional IT certification
- 4+ year experience of providing second line end user desktop support
- 4+ year experience of PC applications / operating systems / hardware
- Strong knowledge of IT hardware and associated peripherals
- Excellent knowledge of Microsoft operating system and Office applications
- Ability to use technical documentation and diagnostic tools to solve hardware and software problems
- Ability to work as part of a team
- Excellent judgment and strong analytical skills as well as follow-up and organizational skills
- Strong written and verbal communication skills
- Ability to perform risk assessments
- Willing to provide out of hours support and coverage for National holidays
About the Role
This is a 3-month rolling contract to be performed onsite at our client’s location in the South East England area.
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IT Operations Analyst employer: Systematix
Contact Detail:
Systematix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Analyst
✨Tip Number 1
Familiarise yourself with the specific IT systems and applications mentioned in the job description. Understanding the tools and technologies used by the company will give you an edge during interviews, as you can demonstrate your knowledge and readiness to contribute from day one.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider information about the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Brush up on your troubleshooting skills, especially related to hardware and software issues. Being able to discuss specific examples of how you've resolved technical problems in the past will showcase your expertise and problem-solving abilities during the interview process.
✨Tip Number 4
Prepare to discuss your experience with disaster recovery procedures and project management. Highlighting relevant experiences in these areas will show that you are not only technically proficient but also capable of handling critical situations effectively.
We think you need these skills to ace IT Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT operations, particularly in desktop support and system administration. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your understanding of the role. Mention specific experiences that align with the responsibilities listed, such as troubleshooting or providing user support.
Showcase Technical Skills: In your application, emphasise your technical skills, especially your knowledge of Microsoft operating systems and hardware. Provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT operations.
How to prepare for a job interview at Systematix
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of IT hardware, software, and operating systems. Be prepared to discuss your experience with troubleshooting and support, as well as any relevant certifications you hold.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to provide examples of how you've tackled technical issues in the past. Highlight your analytical skills and your ability to use diagnostic tools effectively.
✨Demonstrate Team Collaboration
Since this role involves working closely with others, be prepared to discuss your experience in team settings. Share examples of how you've collaborated with colleagues to improve IT operations or resolve issues.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT infrastructure and the specific challenges they face. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
