At a Glance
- Tasks: Support global IT infrastructure and provide second-line technical support for end-user technology.
- Company: Join Systematix, a global consulting firm with a diverse and inclusive culture.
- Benefits: Competitive pay, professional development, and a chance to work in a dynamic environment.
- Other info: Six-month contract with excellent career growth opportunities in a collaborative team.
- Why this job: Make a real impact in Life Sciences tech while enhancing your IT skills.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a passion for technology.
The predicted salary is between 40500 - 49500 £ per year.
We are Systematix, and we are currently looking for a hands-on
IT Operations Analyst to support global IT infrastructure and end-user technology services for one of our key Life Sciences clients.
ABOUT THE PROJECT
Our client is a global leader in Life Sciences technologies, with operations and employees around the world.
As part of its Client Technologies team, the organization is seeking an experienced IT Operations Analyst to support the reliability, security and day-to-day operation of its IT environment.
The successful candidate will provide second-line technical support and infrastructure administration across end-user computing, local servers, networks, applications and manufacturing systems.
This role will work closely with users, technical teams and management to resolve issues, support technology deployments and identify opportunities to improve operational performance.
- ABOUT THE RESPONSIBILITIES
- Provide second-line user and administrative support for IT systems, applications and infrastructure.
- Diagnose and resolve hardware, software, operating system, network and peripheral-related issues.
- Provide technical guidance to users and management regarding IT issues, requests and best practices.
- Configure, install, deploy and support PCs and related peripherals.
- Configure, deploy and support desktop management tools and services.
- Implement and support network operating systems, infrastructure services and local server environments.
- Support local manufacturing systems and associated business applications.
- Perform routine maintenance and troubleshooting across relevant hardware, software and systems.
- Monitor and complete daily backup activities in accordance with established procedures.
- Develop and maintain desktop, server, backup and disaster recovery procedures.
- Assist management with the development of desktop support and local server strategies.
- Maintain knowledge of departmental applications and the broader PC/LAN computing environment.
- Coordinate technology implementations, upgrades and rollouts.
- Assist with equipment forecasting, planning and purchasing.
- Perform system analysis and prepare utilization or operational reports as required.
- Record incidents, requests and support activities accurately within the Service Desk system.
- Identify opportunities to improve service quality, efficiency and operational effectiveness.
- Support IT risk assessments and contribute to remediation activities.
- Collaborate with global IT teams, vendors and business stakeholders to resolve technical and operational issues.
- Provide occasional out-of-hours and public holiday support when required.
- ABOUT THE QUALIFICATIONS
- Associate degree, diploma or equivalent qualification in Information Technology, Computer Science or a related discipline.
- Current and relevant professional IT certification.
- At least four years of experience providing second-line desktop and end-user support.
- At least four years of experience supporting PC applications, operating systems, hardware and peripherals.
- Strong knowledge of Microsoft Windows operating systems and Microsoft Office applications.
- Experience supporting desktop management tools, local servers and networked environments.
- Ability to interpret technical documentation and use diagnostic tools to resolve hardware and software issues.
- Experience supporting technology within a manufacturing, laboratory, Life Sciences or similarly regulated environment is an asset.
- Understanding of backup, disaster recovery and IT risk-management practices.
- Strong analytical, troubleshooting and decision-making skills.
- Excellent follow-up, organizational and documentation skills.
- Strong written and verbal communication skills.
- Ability to work independently while contributing effectively within a team.
- Willingness and ability to provide occasional out-of-hours and public holiday coverage.
ABOUT THE ROLE
This is a six-month contract to be performed onsite at our client’s location in South East England.
APPLY NOW
If you are interested in finding out more, please contact us or submit your CV to .
ABOUT SYSTEMATIX
Systematix is a global consulting and resourcing firm headquartered in Canada, with offices across North America and the United Kingdom.
We provide high-calibre consulting solutions to a diverse client base that includes government organizations and private-sector companies across a broad range of industries.
Systematix is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer.
We welcome applicants from all backgrounds and believe that diverse cultures, perspectives and experiences strengthen our workforce and create value for our clients and communities.
Systematix. Solutions Focused. People Driven.
Locations
Information Technology Operations Analyst in Hampshire, Portsmouth employer: Systematix
At Systematix, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through ongoing training opportunities and the chance to work with cutting-edge technologies in the Life Sciences sector. Located in South East England, our team enjoys a supportive environment that values diversity and inclusivity, making it a rewarding place to advance your career while contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Operations Analyst in Hampshire, Portsmouth
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Systematix that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Information Technology Operations Analyst in Hampshire, Portsmouth
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Systematix, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Systematix can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Systematix will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Systematix
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Systematix. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Systematix.
