At a Glance
- Tasks: Design and develop innovative ServiceNow solutions for a global life sciences client.
- Company: Join Systematix, a leading global consulting firm with a focus on diversity and inclusion.
- Benefits: Remote work, competitive pay, and opportunities for professional growth.
- Other info: Dynamic remote role with potential for contract extension and career advancement.
- Why this job: Make a real impact in IT service management while working with cutting-edge technology.
- Qualifications: 5+ years of ServiceNow development experience and strong problem-solving skills.
The predicted salary is between 63000 - 77000 £ per year.
We are Systematix and we are currently looking for a ServiceNow ITSM Developer for our life sciences client.
ABOUT THE PROJECT
Our client is a global life sciences organization undertaking a large-scale ServiceNow transformation across multiple regions and operating companies. As part of a global initiative to modernize and standardize IT Service Management (ITSM), the organization is implementing ServiceNow as its enterprise platform for core ITSM capabilities while expanding its IT Operations Management (ITOM) footprint.
The ServiceNow ITSM Developer will play a key role in designing, developing, configuring, and supporting enterprise ServiceNow solutions that enhance operational efficiency, automate service management processes, and improve the overall user experience. Working closely with Business Analysts, Solution Architects, Project Managers, and platform teams, you will develop scalable solutions that align with ServiceNow best practices, ITIL standards, and enterprise governance requirements.
ABOUT THE RESPONSIBILITIES
As the ServiceNow ITSM Developer, you will be responsible for developing, configuring, and maintaining ServiceNow applications and integrations to support enterprise ITSM processes. You will collaborate with cross-functional teams to translate business requirements into scalable technical solutions while ensuring platform stability, security, and maintainability. The successful candidate will contribute throughout the full software development lifecycle, from solution design and development through testing, deployment, and ongoing platform optimization.
- Develop, configure, and customize ServiceNow ITSM applications, workflows, business rules, client scripts, UI policies, and automation.
- Design, develop, and support core ServiceNow modules including Incident, Problem, Major Incident Management (MIM), Change, Request, Service Catalog, Knowledge Management, CMDB, and Service Portal.
- Collaborate with Business Analysts and stakeholders to analyze business and operational requirements and translate them into scalable ServiceNow solutions.
- Develop and maintain integrations between ServiceNow and external enterprise applications using REST APIs, SOAP web services, IntegrationHub, and related integration technologies.
- Perform platform administration activities including user administration, roles, groups, ACLs, Service Portal configuration, and platform maintenance.
- Support CMDB configuration and data management activities to ensure platform integrity and service visibility.
- Develop and execute unit testing while supporting system integration testing, regression testing, and quality assurance activities.
- Troubleshoot application defects, performance issues, and platform-related incidents while identifying opportunities for optimization.
- Produce and maintain technical documentation including solution designs, configuration records, technical specifications, and operational procedures.
- Collaborate with Enterprise Platform teams, architects, and project leadership to ensure alignment with ServiceNow architecture, governance standards, and development best practices.
- Apply ITIL principles and ServiceNow best practices to improve service delivery, automation, and operational effectiveness.
- Contribute to continuous platform improvement by recommending enhancements, automation opportunities, and development standards.
ABOUT THE QUALIFICATIONS
- 5+ years of hands-on ServiceNow development experience supporting enterprise implementations.
- Strong experience developing and configuring ServiceNow ITSM modules including Incident, Problem, Change, Request, Service Catalog, Knowledge Management, CMDB, and Service Portal.
- Experience developing integrations using REST APIs, SOAP web services, MID Servers, and related integration technologies.
- Strong understanding of ServiceNow platform architecture and development best practices.
- Experience supporting platform administration including ACLs, roles, groups, user management, and security configuration.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work effectively within cross-functional, globally distributed project teams.
- ServiceNow Certified System Administrator (CSA) certification is preferred.
- ServiceNow Certified Application Developer (CAD) certification is considered a strong asset.
- ITIL Foundation certification is considered an asset.
ABOUT THE ROLE
- Location: Remote (UK/Europe)
- Duration: 6-month contract with a high likelihood of extension.
- Work hours: Full-time, aligned to UK/Europe business hours.
ServiceNow ITSM Developer – UK employer: Systematix group
At Systematix group, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. As a remote employer, we offer flexible working arrangements, competitive compensation, and opportunities for professional growth, ensuring that our team members can thrive while contributing to impactful projects in the ITSM and ITOM domains.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow ITSM Developer – UK
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Systematix group or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Systematix group.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Systematix group.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Systematix group that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace ServiceNow ITSM Developer – UK
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Systematix group.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Systematix group and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Systematix group
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Systematix group uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
