At a Glance
- Tasks: Design and develop innovative ServiceNow solutions for a global life sciences client.
- Company: Join Systematix, a leading global consulting firm with a focus on diversity and inclusion.
- Benefits: Remote work, competitive pay, and opportunities for professional growth.
- Other info: Dynamic remote role with potential for contract extension and career advancement.
- Why this job: Make a real impact in IT service management while working with cutting-edge technology.
- Qualifications: 5+ years of ServiceNow development experience and strong problem-solving skills.
The predicted salary is between 63000 - 77000 £ per year.
We are Systematix and we are currently looking for a ServiceNow ITSM Developer for our life sciences client.
ABOUT THE PROJECT
Our client is a global life sciences organization undertaking a large-scale ServiceNow transformation across multiple regions and operating companies. As part of a global initiative to modernize and standardize IT Service Management (ITSM), the organization is implementing ServiceNow as its enterprise platform for core ITSM capabilities while expanding its IT Operations Management (ITOM) footprint.
The ServiceNow ITSM Developer will play a key role in designing, developing, configuring, and supporting enterprise ServiceNow solutions that enhance operational efficiency, automate service management processes, and improve the overall user experience. Working closely with Business Analysts, Solution Architects, Project Managers, and platform teams, you will develop scalable solutions that align with ServiceNow best practices, ITIL standards, and enterprise governance requirements.
ABOUT THE RESPONSIBILITIES
As the ServiceNow ITSM Developer, you will be responsible for developing, configuring, and maintaining ServiceNow applications and integrations to support enterprise ITSM processes. You will collaborate with cross-functional teams to translate business requirements into scalable technical solutions while ensuring platform stability, security, and maintainability. The successful candidate will contribute throughout the full software development lifecycle, from solution design and development through testing, deployment, and ongoing platform optimization.
- Develop, configure, and customize ServiceNow ITSM applications, workflows, business rules, client scripts, UI policies, and automation.
- Design, develop, and support core ServiceNow modules including Incident, Problem, Major Incident Management (MIM), Change, Request, Service Catalog, Knowledge Management, CMDB, and Service Portal.
- Collaborate with Business Analysts and stakeholders to analyze business and operational requirements and translate them into scalable ServiceNow solutions.
- Develop and maintain integrations between ServiceNow and external enterprise applications using REST APIs, SOAP web services, IntegrationHub, and related integration technologies.
- Perform platform administration activities including user administration, roles, groups, ACLs, Service Portal configuration, and platform maintenance.
- Support CMDB configuration and data management activities to ensure platform integrity and service visibility.
- Develop and execute unit testing while supporting system integration testing, regression testing, and quality assurance activities.
- Troubleshoot application defects, performance issues, and platform-related incidents while identifying opportunities for optimization.
- Produce and maintain technical documentation including solution designs, configuration records, technical specifications, and operational procedures.
- Collaborate with Enterprise Platform teams, architects, and project leadership to ensure alignment with ServiceNow architecture, governance standards, and development best practices.
- Apply ITIL principles and ServiceNow best practices to improve service delivery, automation, and operational effectiveness.
- Contribute to continuous platform improvement by recommending enhancements, automation opportunities, and development standards.
ABOUT THE QUALIFICATIONS
- 5+ years of hands-on ServiceNow development experience supporting enterprise implementations.
- Strong experience developing and configuring ServiceNow ITSM modules including Incident, Problem, Change, Request, Service Catalog, Knowledge Management, CMDB, and Service Portal.
- Experience developing integrations using REST APIs, SOAP web services, MID Servers, and related integration technologies.
- Strong understanding of ServiceNow platform architecture and development best practices.
- Experience supporting platform administration including ACLs, roles, groups, user management, and security configuration.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work effectively within cross-functional, globally distributed project teams.
- ServiceNow Certified System Administrator (CSA) certification is preferred.
- ServiceNow Certified Application Developer (CAD) certification is considered a strong asset.
- ITIL Foundation certification is considered an asset.
ABOUT THE ROLE
- Location: Remote (UK/Europe)
- Duration: 6-month contract with a high likelihood of extension.
- Work hours: Full-time, aligned to UK/Europe business hours.
ServiceNow ITSM Developer – UK employer: Systematix group
At Systematix group, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. As a remote employer, we offer flexible working arrangements, competitive compensation, and opportunities for professional growth, ensuring that our team members can thrive while contributing to impactful projects in the ITSM and ITOM domains.
