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- Tasks: Gather and document ITSM requirements, collaborate on solution design, and support testing activities.
- Company: Join Systematix, a global consulting firm with a people-driven approach.
- Benefits: Remote work, competitive pay, and the chance to work on transformative projects.
- Why this job: Be part of a global IT service transformation and make a real impact.
- Qualifications: 6+ years as a Business Analyst with strong ITIL and ServiceNow knowledge.
- Other info: Dynamic remote role with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We are Systematix and we are currently looking for an ITSM Business Analyst for our client.
ABOUT THE PROJECT:
Our client is implementing ServiceNow as part of a global IT service transformation initiative, focused on standardizing ITSM processes across a complex enterprise environment.
ABOUT THE RESPONSIBILITIES:
- Gathering and documenting ITSM requirements across Incident, Problem, Change, and Request Management
- Translating business and operational needs into functional and technical specifications
- Supporting backlog creation, refinement, and prioritization
- Collaborating with ServiceNow developers and functional consultants on solution design
- Supporting testing activities, including test case development and UAT coordination
- Ensuring alignment between ITSM processes and ServiceNow best practices
- Facilitating stakeholder workshops and working sessions
ABOUT THE ROLE:
Location: UK or Europe (Remote)
Duration: 6-month contract
Work hours: Full-time, aligned to regional business hours
ABOUT THE QUALIFICATIONS:
- 6+ years of experience as a Business Analyst supporting ITSM initiatives
- Strong functional knowledge of ITIL-based ITSM processes
- Hands-on experience working with ServiceNow
- Strong analytical, documentation, and communication skills
AI DISCLOSURE:
We may use artificial intelligence (AI) or other automated tools to support parts of our recruitment process. No automated tools make hiring decisions.
APPLY NOW:
If you are interested in finding out more, please contact us or submit your resume. If you know someone who meets these qualifications, please feel free to forward this opportunity.
ABOUT SYSTEMATIX:
Systematix is a Global Consulting and Resourcing firm headquartered in Canada with offices across North America and the United Kingdom. We provide the highest-caliber consulting solutions to a diverse client base across all levels of government and private industry.
Systematix. Solutions Focused. People Driven.
ServiceNow ITSM Business Analyst employer: Systematix group
Contact Detail:
Systematix group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow ITSM Business Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM space and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get involved in relevant online communities or forums. Engaging with others in the ServiceNow and ITSM fields can help you stay updated on trends and job openings, plus it’s a great way to showcase your expertise.
✨Tip Number 3
Prepare for interviews by brushing up on your ITIL knowledge and ServiceNow functionalities. Be ready to discuss how you've tackled challenges in past roles and how you can bring value to the new position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates like you!
We think you need these skills to ace ServiceNow ITSM Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ITSM Business Analyst role. Highlight your experience with ITIL processes and ServiceNow, as these are key for us. Use specific examples that showcase your skills in gathering requirements and collaborating with teams.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your hands-on experience with ServiceNow and how you've successfully supported ITSM initiatives in the past. Keep it engaging and relevant!
Showcase Your Analytical Skills: As a Business Analyst, your analytical skills are crucial. In your application, provide examples of how you've used these skills to translate business needs into functional specifications. This will help us see your problem-solving abilities in action.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Systematix group
✨Know Your ITSM Inside Out
Make sure you brush up on your ITIL-based ITSM processes. Be ready to discuss how you've gathered and documented requirements in past roles, especially around Incident, Problem, Change, and Request Management. This will show that you understand the core of what the role entails.
✨Showcase Your ServiceNow Experience
Since the role involves working with ServiceNow, be prepared to share specific examples of your hands-on experience with the platform. Talk about any projects where you collaborated with developers or functional consultants, and how you contributed to solution design.
✨Prepare for Stakeholder Engagement
Think about how you've facilitated workshops or working sessions in the past. Be ready to discuss your approach to engaging stakeholders and ensuring their needs are met. This will demonstrate your ability to communicate effectively and align ITSM processes with business goals.
✨Practice Your Analytical Skills
As a Business Analyst, strong analytical skills are key. Prepare to discuss how you've tackled complex problems in previous roles, including how you developed test cases and coordinated User Acceptance Testing (UAT). This will highlight your critical thinking and attention to detail.
