At a Glance
- Tasks: Provide first-line IT support and troubleshoot issues for users.
- Company: Join a supportive and growing Managed Service Provider (MSP).
- Benefits: 22 days holiday, professional development, and career progression.
- Other info: Driving license and own vehicle essential for this role.
- Why this job: Make a real impact while solving problems and helping others.
- Qualifications: Two years experience in an MSP helpdesk environment required.
The predicted salary is between 28000 - 35000 € per year.
About the Role:
We’re looking for a reliable and customer-focused Helpdesk Technician to join our IT support team. You’ll be the first point of contact for IT issues, helping users with Microsoft 365, Windows, macOS, VPNs, and general IT problems. This is a perfect role for someone with experience in an MSP or multi-client environment who enjoys solving problems and delivering excellent customer service.
Key Responsibilities:
- Provide first-line support via phone and ticketing system.
- Troubleshoot and resolve issues with Microsoft 365, AD/Entra ID, devices, and software.
- Assist with device setup, device/software configuration, and VPN connectivity.
- Support email and cloud services in particular Microsoft 365.
- Escalate complex issues to senior engineers when needed.
- Contribute to internal documentation and process improvements.
Skills & Experience:
- At least two years experience in an MSP helpdesk environment.
- Strong knowledge of Microsoft 365, Active Directory/Entra ID, and endpoint support.
- Comfortable across Windows and macOS.
- Experience with remote support tools, ticketing systems, documentation platforms.
- Basic PowerShell or command-line experience is a plus.
Personal Attributes:
- Excellent customer service and communication skills.
- Able to manage multiple support tickets efficiently.
- Logical problem solver and self-motivated.
- Enthusiastic about learning and keeping skills up to date.
- Due to the nature of this role, a driving license and access to own vehicle will be essential.
Why Join Us?
- Be part of a supportive and growing MSP where your input will make a real impact.
- Opportunities for professional development and career progression.
- 22 days holiday plus.
ICT Technician = URGENT employer: Systemagic
Join our dynamic IT support team as an ICT Technician, where you'll thrive in a collaborative and customer-focused environment. We offer excellent benefits, including 22 days of holiday, opportunities for professional development, and the chance to make a meaningful impact within a growing Managed Service Provider. With a strong emphasis on employee growth and a supportive work culture, this role is perfect for those looking to advance their careers while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Technician = URGENT
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your knowledge of Microsoft 365 and troubleshooting techniques during interviews. Bring examples of how you've solved problems in the past to really impress them.
✨Tip Number 3
Be proactive! If you see a job listing that catches your eye, don’t just apply through the usual channels. Reach out directly to the hiring manager or team via LinkedIn to express your interest and highlight your relevant experience.
✨Tip Number 4
Keep learning! Stay updated with the latest trends in IT support and tools. Consider taking a quick online course or certification related to Microsoft 365 or remote support tools to boost your CV and show your enthusiasm.
We think you need these skills to ace ICT Technician = URGENT
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in an MSP environment and your skills with Microsoft 365, Windows, and macOS. We want to see how your background aligns with the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm and a customer-focused attitude, so let that personality come through!
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We’re looking for logical problem solvers, so share specific instances where you’ve resolved complex problems or improved processes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Systemagic
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory/Entra ID, and both Windows and macOS systems. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Show Off Your Customer Service Skills
Since this role is all about helping users, think of examples where you've provided excellent customer service. Prepare to share how you handled difficult situations or tricky support tickets, showcasing your communication skills.
✨Practice Problem-Solving Scenarios
Expect to be asked about troubleshooting scenarios during the interview. Practice explaining your thought process when diagnosing and resolving IT issues, as this will demonstrate your logical problem-solving abilities.
✨Be Ready to Discuss Documentation
Internal documentation is key in an MSP environment. Be prepared to talk about your experience with documentation platforms and how you've contributed to process improvements in previous roles.
