Operations Associate, UK

In the words of one of our senior clients recently…

“Market Research has changed more in the past 3 years than in the previous 40”

About System1

System1 is the leading global marketing decision-making platform. We help brands measure and understand whether their marketing works. Our passion is predictive technology, but our focus is human. We understand the power of emotion and capture the nuances of human behavior to inform data-driven decisions. We aim to drive change and rewire behaviors, envisioning a world where our pioneering methodologies are embedded in the workflows of every marketing decision-maker. Our success is driven by our people, and we are looking for ambitious, creative, and highly motivated individuals to join our team. Help us remove the guesswork for marketers worldwide and support our growth and ambitions.

With 10 global offices and over 150 employees, System1 is a fast-growing business with exceptional IP, technological advantages, and a world-class team. We are well-positioned for rapid expansion, and central to our success are our people. We seek to hire the right individuals into the right roles at the right time.

Key Responsibilities:

1. Collaborate closely with the commercial and research teams to ensure seamless customer project delivery.
2. Advise teams on best practices and product concerns.
3. Support the wider operations team with daily administration to deliver excellent customer service within SLAs.
4. Manage project delivery, escalate issues with suppliers when necessary.
5. Coordinate with global delivery suppliers, including those based in Bulgaria, India, and other agencies.
6. Identify and resolve challenges within delivery operations, updating instruction documents as needed.

Candidate Profile:

Essential qualities:

• Ability to thrive in a fast-paced environment and adapt to change.
• Confident communicator at all levels.
• Team player with strong relationship-building skills.
• Resourceful problem-solver with good prioritization skills.
• Positive, flexible, and eager to learn.
• Calm under pressure with strong analytical and organizational skills.

Required experience:

• Minimum of 2 years in Customer Operations, Account Management, or Customer Success.
• Excellent interpersonal, communication, and rapport-building skills.
• Familiarity with project management practices.
• Experience with ticketing systems like JIRA and Microsoft tools such as Excel, PowerPoint, and PowerBI.
• Previous administrative experience in a professional setting.

We offer a competitive salary and bonus scheme, health insurance, pension, flexible hybrid working arrangements, wellbeing resources, learning opportunities, recognition schemes, and social events.

We welcome applicants from diverse communities and are happy to discuss reasonable adjustments during our recruitment process and employment.

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