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- Tasks: Support teams on customer projects and manage supplier processes for seamless delivery.
- Company: Dynamic company focused on customer service and operational excellence.
- Benefits: Hybrid work model, international travel opportunities, and a supportive team environment.
- Why this job: Join a fast-paced team where your problem-solving skills can shine and make a difference.
- Qualifications: Strong communication skills and two years of relevant work experience required.
- Other info: Flexible working hours with opportunities for professional growth and learning.
The predicted salary is between 28800 - 48000 £ per year.
What will you be doing?
- Supporting the commercial and research teams on customer projects to ensure seamless customer delivery.
- Overseeing the efficient end to end process management of our global network of suppliers (project management teams, translation agencies, sample panels and monitoring teams) and hold them to established service levels.
- Day-to-day project support and communication to internal teams, ensuring delivery of excellent customer service within agreed SLAs.
- Responding to incoming queries in a ticketing system to help with questions on process, best practices and costs for client tests.
- Identifying and resolving challenges and issues within the delivery operations process and keeping instruction documents updated.
- Supporting the operational smooth running of the company with some small but important admin functions.
You need to be this type of person:
- Have a strong desire to help others and delight people with your customer service skills.
- Comfortable and calm working in a fast-paced environment and dealing with changes as they arise.
- Confident communicating at all levels, both internally and externally and liaising with other operational teams on project progress.
- Happy working collaboratively as part of a team and building great working relationships across the company while being the first point of contact for colleagues on individual projects.
- Able to prioritize workload and be resourceful in finding answers.
- Be positive and conscientious, with a flexible approach and display honesty and integrity in everything you do.
- Be eager to learn new skills, products, and processes and keen to build on existing experience.
- Able to define key issues and provide supporting detail to reach resolution.
- Have great analytical and problem-solving skills with the ability to troubleshoot detailed delivery issues.
You need to have the following experience:
- Great communication skills in English (both written and verbal).
- Two or more years’ work experience.
- Basic experience with Microsoft Office suite is essential and any ticketing systems (e.g., Jira, Salesforce, ServiceNow, etc.) is helpful.
Other key things to note:
- This role will be working in English, regardless of the location of the customer or the supplier.
- The working hours will be 7am – 4pm.
- We are a hybrid-first business; you will not be expected to be in the office on a regular basis (though we do have an office in Sao Paolo if you want to).
- You will be expected to travel internationally (UK and/or US) at least once a year, and to Sao Paolo at least twice a year.
Operations Associate, Americas in London employer: System1 Group PLC
Contact Detail:
System1 Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Associate, Americas in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operations and customer service. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in past roles, especially in fast-paced environments. This will demonstrate your ability to thrive under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Operations Associate, Americas in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Associate role. Highlight your experience in project management and customer service, as these are key to what we do at StudySmarter.
Show Off Your Communication Skills: Since great communication is essential for this role, use clear and concise language in your application. Don’t forget to mention any experience you have with ticketing systems or collaboration tools!
Demonstrate Problem-Solving Abilities: We love candidates who can think on their feet! Include examples of how you've tackled challenges in previous roles, especially those related to customer service or project delivery.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at System1 Group PLC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Associate role. Familiarise yourself with the key responsibilities like project management and customer service. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since this role requires great communication, prepare examples of how you've effectively communicated in past roles. Think about times when you’ve resolved issues or collaborated with teams, as these stories will highlight your ability to liaise at all levels.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your analytical and problem-solving skills. Prepare to discuss specific challenges you've faced in previous jobs and how you tackled them. This will show your resourcefulness and ability to handle delivery issues.
✨Demonstrate Your Customer Service Passion
The company values a strong desire to help others, so be ready to share your experiences in providing excellent customer service. Highlight any instances where you went above and beyond to delight customers, as this will resonate well with their expectations.