At a Glance
- Tasks: Manage customer journeys and ensure vehicle repairs are handled with care.
- Company: Award-winning accident repair centre in Birmingham.
- Benefits: Competitive salary, pension scheme, life insurance, and career progression.
- Other info: Fast-paced environment with opportunities for growth.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience with Autoflow and Audatex, plus strong communication skills.
The predicted salary is between 20000 - 28000 € per year.
An award-winning BSI Accredited accident repair centre has a vacancy for a skilled Customer Service Advisor to join them at their offices in Birmingham.
Location: Tyseley, Birmingham, B11 2NR
Salary: 25,000 - 35,000 depending upon experience
As Bodyshop Customer Service Advisor your role will be to manage the end-to-end customer journey, ensuring every vehicle repair is handled with precision and care. It is essential you have bodyshop experience, preferably with Autoflow experience.
Key Responsibilities:
- System Management: Use Autoflow (BMS) to manage vehicle progress, job cards, and internal communication.
- Estimating & Invoicing: Assist with or manage repair estimates and invoicing via Audatex, ensuring accuracy for both customers and insurance providers.
- Customer Liaison: Act as the first point of contact, providing updates on repair status and handling technical queries professionally.
- Workflow Coordination: Liaise with vehicle damage assessors and the workshop team to secure repair authorisations and meet deadlines.
- Administration: Manage courtesy car bookings and process payments, including insurance excesses.
Requirements:
- Software Expertise: Proven experience with Audatex and Autoflow is essential for this role.
- Industry Experience: Previous experience within a high-volume Bodyshop or Accident Repair Centre.
- Skills: Strong IT literacy, excellent communication, and the ability to thrive in a fast-paced environment.
- Licence: A full UK driving licence is required.
Working Hours: 8am - 4pm, Monday to Friday. Saturdays: on a rota system 8am-11am (Overtime)
Comprehensive benefits: Pension scheme, life insurance, and career progression.
Please click "apply now" for more details.
Bodyshop Customer Service Advisor employer: System Recruitment
Join an award-winning BSI Accredited accident repair centre in Birmingham, where your role as a Bodyshop Customer Service Advisor will be pivotal in delivering exceptional customer experiences. With a strong focus on employee growth, we offer comprehensive benefits including a pension scheme and life insurance, alongside a supportive work culture that values precision and teamwork. This is an excellent opportunity to thrive in a dynamic environment while managing the end-to-end customer journey in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Bodyshop Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the bodyshop industry and let them know you're on the hunt for a Customer Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of Autoflow and Audatex, and be ready to discuss how your experience aligns with managing customer journeys. Practise common interview questions so you can showcase your skills confidently.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Mention something specific from your conversation to show your genuine interest in the Bodyshop Customer Service Advisor position.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Bodyshop Customer Service Advisor
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your bodyshop experience in your application. We want to see how your skills with Autoflow and Audatex can shine through, so don’t hold back on sharing relevant examples!
Tailor Your Application:Take a moment to customise your CV and cover letter for this role. Use the job description as a guide to align your skills and experiences with what we’re looking for. It shows us you’re genuinely interested!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be handling customer queries. Make sure your application reflects that!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at System Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of Autoflow and Audatex. Familiarise yourself with how these systems work, as you'll likely be asked about your experience with them during the interview. Being able to discuss specific examples of how you've used these tools in a bodyshop setting will really impress.
✨Showcase Your Customer Service Skills
As a Bodyshop Customer Service Advisor, your role revolves around customer interaction. Prepare to share examples of how you've successfully managed customer queries or complaints in the past. Highlight your communication skills and ability to keep customers informed throughout the repair process.
✨Demonstrate Teamwork
You'll need to coordinate with various teams, so be ready to talk about your experience working in a team environment. Think of instances where you've collaborated with assessors or workshop staff to meet deadlines and ensure smooth operations. This shows you can thrive in a fast-paced setting.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or how they measure success in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
