Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and maintenance for users on the trade floor.
- Company: Join a leading investment bank in the heart of London.
- Benefits: Enjoy flexible working options and a dynamic work environment.
- Why this job: Be part of a fast-paced team, enhancing your tech skills while making an impact.
- Qualifications: Knowledge of Windows OS, IT protocols, and telecoms is essential.
- Other info: Opportunity to drive change and work autonomously in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an IT Support technician to assist an Investment Bank with Trade Floor and User support. Working in the IT Support team and wider production department with day to day business as usual activities.
Responsibilities:
- Day to Day support and maintenance of IT, including liaising with head office and IT teams on norms and standards and helping to bridge the skills and knowledge gap.
- Following correct processes and procedures in line with standard operating procedures.
- Telecoms support included.
Tasks and Skills required:
- Provide high quality IT support.
- Good level of knowledge in all areas of IT troubleshooting - Windows OS environment.
- Good level of knowledge on IT protocols - TCP/IP, DNS, DHCP etc.
- Good level of knowledge on Telecoms (Mobile phone/Dealerboards/Softphone).
- Quality documentation is created where necessary and updated.
- Being a proactive driver of change within the IT perimeter.
- Able to work autonomously.
Desktop Support Specialist employer: System Recruitment Specialists
Contact Detail:
System Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, TCP/IP, DNS, and DHCP. Being able to discuss these protocols confidently during an interview will demonstrate your technical expertise.
✨Tip Number 2
Research the company culture of the investment bank you're applying to. Understanding their values and how they operate can help you tailor your responses in interviews, showing that you’re a good fit for their team.
✨Tip Number 3
Prepare examples from your past experience where you've successfully provided IT support or resolved technical issues. Be ready to share these stories to illustrate your problem-solving skills and ability to work autonomously.
✨Tip Number 4
Network with current or former employees of the investment bank on platforms like LinkedIn. They can provide insights into the role and the team dynamics, which can be invaluable during your application process.
We think you need these skills to ace Desktop Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in a trade floor environment. Emphasise your knowledge of Windows OS, IT protocols like TCP/IP, DNS, and DHCP, as well as any telecoms support experience.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Desktop Support Specialist role. Mention specific skills that align with the job description, such as your ability to provide high-quality IT support and your proactive approach to problem-solving.
Showcase Relevant Skills: When detailing your experience, focus on your troubleshooting skills and any instances where you've successfully bridged knowledge gaps within IT teams. Highlight your ability to work autonomously and follow standard operating procedures.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at System Recruitment Specialists
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of Windows OS, TCP/IP, DNS, and DHCP. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Demonstrate Communication Skills
Since you'll be liaising with various teams, it's crucial to showcase your communication skills. Practice explaining technical concepts in simple terms, as you may need to assist users who aren't tech-savvy.
✨Highlight Your Proactivity
Employers love candidates who take initiative. Prepare examples of how you've driven change or improved processes in previous roles. This will show that you're not just a problem-solver but also a proactive contributor.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world situations. Think of examples where you had to troubleshoot under pressure or manage multiple tasks simultaneously, especially in a fast-paced environment like a trade floor.
