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- Tasks: Provide top-notch IT support and maintenance for a bustling trade floor.
- Company: Join a leading investment bank in the heart of London.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a fast-paced team, making a real impact in the finance sector.
- Qualifications: Strong knowledge of IT troubleshooting, Windows OS, and telecoms required.
- Other info: This is a contract role with potential for future opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an IT Support technician to assist an Investment Bank with Trade Floor and User support. Working in the IT Support team and wider production department with day to day business as usual activities.
Responsibilities:
- Day to Day support and maintenance of IT, including liaising with head office and IT teams on norms and standards and helping to bridge the skills and knowledge gap.
- Following correct processes and procedures in line with standard operating procedures.
- Telecoms support included.
Tasks and Skills required:
- Provide high quality IT support
- Good level of knowledge in all areas of IT troubleshooting - Windows OS environment
- Good level of knowledge on IT protocols - TCP/IP, DNS, DHCP etc
- Good level of knowledge on Telecoms (Mobile phone/Dealerboards/Softphone)
- Quality documentation is created where necessary and updated
- Being a proactive driver of change within the IT perimeter.
- Able to work autonomously
Desktop Support Specialist employer: System Recruitment Specialists
Contact Detail:
System Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, TCP/IP, DNS, and DHCP. Being able to discuss these protocols confidently during your interview will show that you have the technical knowledge required for the role.
✨Tip Number 2
Highlight any previous experience you have in a trade floor environment or similar fast-paced settings. This will demonstrate your ability to handle high-pressure situations and provide effective support to users who rely on IT systems for their daily operations.
✨Tip Number 3
Prepare examples of how you've proactively driven change or improved processes in your past roles. This aligns with the job's requirement for a proactive driver of change and will help you stand out as a candidate who can contribute positively to our team.
✨Tip Number 4
Make sure to brush up on your telecoms knowledge, especially regarding mobile phones, dealerboards, and softphones. Being well-versed in these areas will be crucial for providing comprehensive support and will give you an edge over other candidates.
We think you need these skills to ace Desktop Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in a trade floor environment. Emphasise your knowledge of Windows OS, IT protocols like TCP/IP, DNS, and DHCP, as well as any telecoms support experience.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Desktop Support Specialist role. Mention specific skills that align with the job description, such as your ability to provide high-quality IT support and your proactive approach to problem-solving.
Showcase Relevant Skills: When detailing your skills, focus on your troubleshooting abilities and experience with documentation. Highlight any instances where you've successfully bridged knowledge gaps or improved processes within an IT team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at System Recruitment Specialists
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of Windows OS, TCP/IP, DNS, and DHCP. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Demonstrate Your Communication Skills
Since you'll be liaising with various teams, it's crucial to show that you can communicate effectively. Practice explaining technical concepts in simple terms, as you may need to assist users who aren't tech-savvy.
✨Highlight Your Proactive Approach
Employers love candidates who take initiative. Prepare examples of how you've driven change or improved processes in previous roles. This will demonstrate your ability to contribute positively to their IT support team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of common issues faced in a trade floor environment and how you would handle them. This will show your readiness for the role and your understanding of the work environment.
