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- Tasks: Help customers with software issues and enhance their experience.
- Company: Join a leading supplier of award-winning Project Management software.
- Benefits: Enjoy remote work, a competitive salary, bonuses, and private medical cover.
- Why this job: Be part of a growing team with great career opportunities and a supportive culture.
- Qualifications: Previous experience in technical/software support and a passion for customer service required.
- Other info: Work flexible hours from home, Monday to Friday.
The predicted salary is between 22700 - 29200 £ per year.
A leading supplier of award-winning Project Management software has an immediate requirement for a Software Support Consultant to join the customer support team.
Key Skills: Software Support Consultant, customer support, SaaS, Project Management, helpdesk
Location: Home based – UK (hours Mon – Fri 11:30am – 7:30pm)
Salary: Circa £27,000 – £35,000, 10% bonus, private medical, pension scheme (5%), life assurance
As Software Support Consultant, you will have previous experience of working within a technical/software support role and have a passion for delivering exceptional customer service and support. This is a fully remote role (working from home) and the hours are 11:30am to 7:30pm (Mon – Fri). You will have a flexible and adaptable attitude and excellent organisation/time management skills.
Your role will include:
- Resolving issues in the areas of product functionality, system configuration/setup, and bugs/enhancements.
- Serving as primary support liaison between company and customer.
- Conveying customer feedback to product development and quality assurance staff as appropriate.
This is a fantastic opportunity to join a growing company and be part of a growing team with career opportunities.
Software Support Consultant employer: System Recruitment Limited
Contact Detail:
System Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Consultant
✨Tip Number 1
Familiarise yourself with the specific software and tools used by the company. Understanding their project management software inside out will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in a technical context. Be prepared to discuss how you've successfully resolved customer issues in the past, as this will be crucial for the Software Support Consultant position.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills through practical examples. Think of scenarios where you've had to troubleshoot software issues or manage customer expectations effectively, as these will be key in your role.
We think you need these skills to ace Software Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software support and customer service. Use keywords from the job description, such as 'SaaS', 'Project Management', and 'helpdesk', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your technical skills. Mention specific examples of how you've resolved issues in previous roles and how you can contribute to the company's success.
Highlight Soft Skills: In your application, emphasise your organisational and time management skills. Provide examples of how you've successfully managed multiple tasks or projects, especially in a remote work environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at System Recruitment Limited
✨Showcase Your Technical Knowledge
As a Software Support Consultant, it's crucial to demonstrate your understanding of software support and technical troubleshooting. Be prepared to discuss specific tools or methodologies you've used in previous roles, and how they can apply to the company's products.
✨Emphasise Customer Service Skills
This role requires a passion for delivering exceptional customer service. Share examples from your past experiences where you successfully resolved customer issues or improved their experience, highlighting your communication skills and empathy.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of common issues that might arise in software support and how you would approach resolving them. This will show your analytical thinking and adaptability.
✨Research the Company and Its Products
Familiarise yourself with the company's project management software and its features. Understanding their product will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the company.
