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- Tasks: Resolve software issues and provide top-notch customer support for an award-winning project management tool.
- Company: Join a leading supplier of innovative project management software with a supportive culture.
- Benefits: Enjoy a competitive salary, bonus, private medical, pension scheme, and life assurance.
- Why this job: Be part of a growing team and make a real difference in customer experiences.
- Qualifications: Previous experience in technical support and a passion for exceptional customer service.
- Other info: Fully remote role with flexible hours and great career growth opportunities.
The predicted salary is between 27000 - 35000 £ per year.
A leading supplier of award-winning Project Management software has an immediate requirement for a Software Support Consultant to join the customer support team.
Key Skills: Software Support Consultant, customer support, SaaS, Project Management, helpdesk
Location: Home based – UK (hours Mon – Fri 11:30am – 7:30pm)
Salary: Circa £27,000 – £35,000, 10% bonus, private medical, pension scheme (5%), life assurance
As Software Support Consultant, you will have previous experience of working within a technical/software support role and have a passion for delivering exceptional customer service and support. This is a fully remote role (working from home) and the hours are 11:30am to 7:30pm (Mon – Fri). You will have a flexible and adaptable attitude and excellent organisation/time management skills.
Your role will include:
- Resolving issues in the areas of product functionality, system configuration/setup, and bugs/enhancements.
- Serving as primary support liaison between company and customer.
- Conveying customer feedback to product development and quality assurance staff as appropriate.
This is a fantastic opportunity to join a growing company and be part of a growing team with career opportunities.
Software Support Consultant employer: System Recruitment Limited
Contact Detail:
System Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to software support. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your passion for customer service! During interviews, share specific examples of how you’ve gone above and beyond to help customers. We want to see that you’re not just technically savvy, but also genuinely care about user satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Software Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in software support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering exceptional customer service and how your background makes you a great fit for our team.
Showcase Your Technical Skills: Since this role involves resolving technical issues, make sure to mention any specific software or tools you’ve worked with. We love seeing candidates who are familiar with SaaS and project management software!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at System Recruitment Limited
✨Know Your Software Inside Out
Make sure you’re familiar with the project management software the company offers. Brush up on its features, common issues, and how it benefits users. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve delivered exceptional customer support. Highlight situations where you resolved issues effectively or went above and beyond for a customer. This will demonstrate your passion for helping others, which is crucial for this role.
✨Be Ready for Technical Questions
Expect to face technical questions related to software support. Review common troubleshooting steps and be prepared to discuss how you would handle specific scenarios. This will showcase your problem-solving skills and technical knowledge.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future projects. This shows that you’re engaged and interested in the company’s direction, making you a more appealing candidate.
