Service Manager in Saffron Walden

Location: Cambridge, Essex, Suffolk, Saffron Walden, Haverhill, Sudbury, Acton, Newmarket, Braintree, Bishops Stortford, Bury St Edmunds

Post Code: CB10 1ES

Start Date: ASAP

Ideally, you should have experience in managing a service department or have had a senior role within a service department with some level or responsibilities relating to customer support and engineering support within the Environmental Test Chambers, Climatic Chambers or the refrigeration sector.

• Customer support, identifying customers’ needs with the view to either assisting them to a fix or quoting them for a site visit.
• Supporting field engineers with technical issues, spares etc.
• Liaising with our equipment suppliers where support is required.
• Trouble shooting as and when required, both in the field and remotely.
• Field work as and when the demand requires.
• Together with the service administrator

• Organise engineer work loads
• Quote customers for works
• Quote customer for contracts and promote

• Manage engineers and maintain their efficiency.
• Resourcing additional staff as required or identified as needed.
• Support the sales team with technical support, and pricing for add on services as part of new equipment quotes.
• Build and maintain successful working relationships with key suppliers and your counter parts in their service departments.

The role will suit individuals currently working as Service Manager, Senior Service Engineer, Refrigeration Engineer, and be living within a commutable distance of Cambridge, Essex, Suffolk, Saffron Walden, Haverhill, Sudbury, Acton, Newmarket, Braintree, Bishops Stortford, Bury St Edmunds or be willing to relocate.